At a Glance
- Tasks: Support customers with their enquiries and guide them through the onboarding process.
- Company: A forward-thinking Scottish telecom provider connecting rural communities with ultrafast broadband.
- Benefits: Competitive salary, quarterly bonuses, gym membership, and generous holiday allowance.
- Other info: Exciting career growth opportunities in a supportive and expanding organisation.
- Why this job: Join a purpose-driven team making a real impact in rural Scotland's digital landscape.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 28000 € per year.
Our client is a forward-thinking Scottish telecommunications provider delivering ultrafast full-fibre broadband to rural and underserved communities. With significant recent investment and ambitious growth plans, their mission is clear: to bring city-level connectivity to rural Scotland, ensuring communities can thrive, stay connected and compete in a digital world. In just a few years, they have expanded rapidly, growing from reaching only 1% of the rural population to now connecting over 50%. This remarkable journey makes it an incredibly exciting time to join a business that is scaling fast and making a genuine impact. They are not simply providing internet services; they are connecting communities, enabling businesses, and transforming everyday lives across the Highlands.
This is more than just a job. It's an opportunity to be part of something meaningful, helping to close the digital divide and shape the future of rural Scotland. We are now looking to recruit Customer Operations Executives, individuals who will become the friendly, knowledgeable voice of the business. You'll support customers throughout their journey, from initial enquiry through to going live with their service, ensuring every interaction is smooth, supportive and positive. Delivering an exceptional customer experience will be at the heart of everything you do.
Key Responsibilities- Respond to customer enquiries via phone, email, and web chat, understanding their needs and recommending the right solutions.
- Guide customers through the onboarding process, including booking installations and setting up accurate accounts.
- Manage and maintain your own customer pipeline while achieving service and performance targets.
- Provide ongoing support to customers who may need extra help before their service is fully operational.
- Work closely with internal teams to ensure a smooth, joined-up customer experience.
- Support customer engagement across social media channels where required.
Essential:
- Experience in a customer service role (call centre, retail, hospitality).
- Strong communication skills with a genuine customer-first mindset.
- Ability to handle multiple enquiries while maintaining high service standards.
- A collaborative approach and team-oriented attitude.
Desirable:
- Experience in utilities, telecommunications, or a similar service-led industry.
- Friendly, approachable, and naturally customer-focused.
- A confident communicator who enjoys helping people and solving problems.
- Organised, proactive, and comfortable working in a fast-paced environment.
Salary: £25,000 - £28,000 per annum (depending on experience). Benefits: Discretionary Quarterly Bonus, Subsidised Gym Membership, 32 Days Holiday, 5% Enhanced Employer Pension Contribution, cycle to work scheme, 24/7 Employee Assistant Programme.
Working Pattern: 35 hours per week, including some evening shifts (up to 8pm) and some Saturday working.Career Development: Real opportunities to grow within a supportive, ambitious, and expanding organisation.Why Join? This is a company with purpose, momentum, and a strong community focus. You'll be joining a team that genuinely cares about customers, about each other, and about making a lasting impact. Our client continues to expand, so will your opportunities to develop and progress your career.
Customer Service Executive in Highlands employer: Global Highland Limited
Join a forward-thinking Scottish telecommunications provider that is not only transforming connectivity in rural Scotland but also fostering a supportive and dynamic work environment. With a strong community focus, generous benefits including a discretionary quarterly bonus and subsidised gym membership, and real opportunities for career growth, this is more than just a job—it's a chance to make a meaningful impact while being part of a passionate team dedicated to closing the digital divide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Highlands
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent achievements. This will not only help you tailor your approach but also show them you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice of the business, role-play common customer scenarios with a friend. This will help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining a company that's making a real difference in rural Scotland.
We think you need these skills to ace Customer Service Executive in Highlands
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience in customer service and how it aligns with our mission of connecting communities. We want to see how you can contribute to our exciting journey!
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to convey information clearly and effectively. Whether it's through your writing style or examples of past interactions, let us see that customer-first mindset shine through!
Be Genuine and Personable:We’re looking for friendly and approachable individuals, so don’t be afraid to let your personality come through in your application. Share a bit about yourself and why you’re passionate about helping customers. We want to know the real you!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting you on board to help shape the future of rural Scotland!
How to prepare for a job interview at Global Highland Limited
✨Know the Company Inside Out
Before your interview, take some time to research the telecommunications provider. Understand their mission to connect rural communities and how they’ve grown from reaching just 1% of the population to over 50%. This knowledge will help you demonstrate your genuine interest in the role and the company’s impact.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Whether it’s handling difficult enquiries or going the extra mile for a customer, be ready to share stories that showcase your friendly and proactive approach.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle multiple enquiries or support a customer through the onboarding process. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or growth opportunities. This shows your enthusiasm for the role and helps you determine if the company is the right fit for you.
