At a Glance
- Tasks: Be the friendly face of our luxury hospitality business, managing guest bookings and enquiries.
- Company: Join a growing luxury hospitality team in the stunning Highlands.
- Benefits: Competitive salary, ongoing training, and genuine career progression opportunities.
- Other info: Work in a supportive team focused on delivering exceptional service.
- Why this job: Create memorable experiences for guests while developing your career in hospitality.
- Qualifications: Experience in hotel reception or guest services with strong organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
Location: Highlands, IV7
Salary: £25,000 - £32,000 per annum (depending on experience)
Job Type: Permanent | Full-time
The Opportunity
Our client, a luxury hospitality business in the Highlands, is seeking an experienced Receptionist to join their team. This is not a traditional front desk role and would suit someone with previous hotel reception, reservations or hospitality administration experience who is confident managing guest bookings, enquiries and administrative processes within a fast paced environment.
Key Responsibilities
- Act as the first point of contact for guest enquiries via telephone, email and online platforms
- Manage accommodation bookings and reservations, ensuring all information is recorded accurately
- Provide a warm, professional and personalised service to guests at every stage of their journey
- Build strong relationships with guests, travel agents and external booking partners
- Assist with guest requests, special arrangements and pre-arrival planning
- Support occupancy and revenue targets through effective booking management and upselling opportunities
- Liaise with operational teams to ensure seamless guest arrivals and departures
- Maintain accurate records and ensure booking systems are kept fully up to date
Requirements
- Previous experience working within a hotel reception, reservations, guest services or hospitality administration role
- Experience managing bookings and guest enquiries
- Strong administrative and organisational skills with excellent attention to detail
- Confident using booking systems, Microsoft Office, and computer-based systems
- Professional communication skills, both written and verbal
What's on Offer
- Salary: £25,000 - £32,000 per annum, depending on experience
- Working Pattern: 45 hours per week, typically 09:00 - 18:00, including weekends
- Benefits: Ongoing training and development opportunities
- Career Development: Genuine opportunities for progression within a growing hospitality business and opportunity to be part of a friendly, ambitious team focused on delivering exceptional guest experiences
About You
- Friendly, professional, and customer focused
- Highly organised with excellent attention to detail
- Positive, proactive and solutions oriented
- Confident communicating with guests, colleagues and external partners
- Passionate about delivering outstanding service and creating memorable guest experiences
How to apply
For any questions ahead of applying, contact Lauren.
Receptionist in Highland employer: Global Highland Limited
Join a prestigious luxury hospitality business in the stunning Highlands, where your role as a Receptionist goes beyond traditional front desk duties. Enjoy a supportive work culture that prioritises employee growth through ongoing training and genuine career progression opportunities, all while being part of a friendly team dedicated to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Highland
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of a Receptionist, especially in hospitality.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Receptionist in Highland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in hotel reception or hospitality administration, and don’t forget to showcase your organisational skills!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and how you can contribute to creating memorable guest experiences. Keep it friendly and professional, just like the role requires.
Show Off Your Communication Skills:Since this role involves a lot of guest interaction, make sure your written application showcases your communication skills. Use clear, concise language and maintain a warm tone throughout your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity in the Highlands!
How to prepare for a job interview at Global Highland Limited
✨Know the Company Inside Out
Before your interview, take some time to research the luxury hospitality business. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Experience
Be ready to discuss your previous roles in hotel reception or hospitality administration. Prepare specific examples of how you've managed bookings, handled guest enquiries, and provided exceptional service. Highlight any upselling experiences that contributed to revenue targets, as this is key for the role.
✨Demonstrate Your Communication Skills
Since you'll be the first point of contact for guests, it's crucial to exhibit strong communication skills during the interview. Practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios you might encounter, such as handling a difficult guest or managing multiple enquiries at once.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could include inquiries about the team dynamics, training opportunities, or how they measure success in the receptionist role. Asking questions shows your enthusiasm and helps you gauge if the company is the right fit for you.
