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- Tasks: Support customers with their enquiries and guide them through the onboarding process.
- Company: A forward-thinking Scottish telecom provider connecting rural communities with ultrafast broadband.
- Benefits: Competitive salary, quarterly bonuses, gym membership, and generous holiday allowance.
- Other info: Exciting career growth opportunities in a supportive and expanding organisation.
- Why this job: Join a purpose-driven team making a real impact in rural Scotland's digital landscape.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 28000 £ per year.
Our client is a forward-thinking Scottish telecommunications provider delivering ultrafast full-fibre broadband to rural and underserved communities. With significant recent investment and ambitious growth plans, their mission is clear: to bring city-level connectivity to rural Scotland, ensuring communities can thrive, stay connected and compete in a digital world.
This is more than just a job. It's an opportunity to be part of something meaningful helping to close the digital divide and shape the future of rural Scotland. We are now looking to recruit Customer Operations Executives, individuals who will become the friendly, knowledgeable voice of the business. You'll support customers throughout their journey, from initial enquiry through to going live with their service, ensuring every interaction is smooth, supportive and positive. Delivering an exceptional customer experience will be at the heart of everything you do.
Key Responsibilities- Respond to customer enquiries via phone, email, and web chat, understanding their needs and recommending the right solutions.
- Guide customers through the onboarding process, including booking installations and setting up accurate accounts.
- Manage and maintain your own customer pipeline while achieving service and performance targets.
- Provide ongoing support to customers who may need extra help before their service is fully operational.
- Work closely with internal teams to ensure a smooth, joined-up customer experience.
- Support customer engagement across social media channels where required.
- Experience in a customer service role (call centre, retail, hospitality).
- Strong communication skills with a genuine customer-first mindset.
- Ability to handle multiple enquiries while maintaining high service standards.
- A collaborative approach and team-oriented attitude.
- Experience in utilities, telecommunications, or a similar service-led industry.
- Friendly, approachable, and naturally customer-focused.
- A confident communicator who enjoys helping people and solving problems.
- Organised, proactive, and comfortable working in a fast-paced environment.
- Salary: £25,000 - £28,000 per annum (depending on experience).
- Benefits: Discretionary Quarterly Bonus, Subsidised Gym Membership, 32 Days Holiday, 5% Enhanced Employer Pension Contribution, cycle to work scheme, 24/7 Employee Assistant Programme.
- Working Pattern: 35 hours per week, including some evening shifts (up to 8pm) and some Saturday working.
Why Join? This is a company with purpose, momentum, and a strong community focus. You'll be joining a team that genuinely cares about customers, about each other, and about making a lasting impact. Our client continues to expand, so will your opportunities to develop and progress your career.
Customer Service Executive in Highland employer: Global Highland Limited
Contact Detail:
Global Highland Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Highland
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent achievements. This will not only help you tailor your conversations but also show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be the friendly voice of the business, role-play common customer scenarios with a friend. This will help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining a company that’s making a real difference in rural Scotland.
We think you need these skills to ace Customer Service Executive in Highland
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've made a positive impact on customers in the past, so share specific examples that showcase your communication skills and customer-first mindset.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Be Yourself: We’re looking for friendly and approachable individuals, so let your personality shine through in your application. Share your passion for helping others and any relevant experiences that demonstrate your problem-solving abilities.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people quickly. Plus, it’s super easy to do!
How to prepare for a job interview at Global Highland Limited
✨Know the Company Inside Out
Before your interview, take some time to research the telecommunications provider. Understand their mission to connect rural communities and how they’ve grown from 1% to over 50%. This knowledge will help you demonstrate your genuine interest in the role and align your answers with their values.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will show that you have the right mindset and can deliver the exceptional customer experience they’re looking for.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows your communication skills but also reflects your ability to understand customer needs, which is crucial for a Customer Service Executive.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Prepare by thinking through common challenges in customer service, especially in telecommunications. Practising your responses will help you feel more confident and articulate during the interview.