At a Glance
- Tasks: Be the friendly face of luxury hospitality, managing guest bookings and enquiries.
- Company: Join a growing luxury hospitality business in the stunning Highlands.
- Benefits: Competitive salary, ongoing training, and genuine career progression opportunities.
- Other info: Be part of a supportive team focused on exceptional guest service.
- Why this job: Make memorable experiences for guests while developing your career in hospitality.
- Qualifications: Experience in hotel reception or reservations with strong organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
Have you worked in hotel reception or reservations and are looking for your next opportunity in luxury hospitality?
The Opportunity
Our client, a luxury hospitality business in the Highlands, is seeking an experienced Receptionist to join their team. This is not a traditional front desk role and would suit someone with previous hotel reception, reservations or hospitality administration experience who is confident managing guest bookings, enquiries and administrative processes within a fast paced environment.
Key Responsibilities
- Act as the first point of contact for guest enquiries via telephone, email and online platforms
- Manage accommodation bookings and reservations, ensuring all information is recorded accurately
- Provide a warm, professional and personalised service to guests at every stage of their journey
- Build strong relationships with guests, travel agents and external booking partners
- Assist with guest requests, special arrangements and pre-arrival planning
- Support occupancy and revenue targets through effective booking management and upselling opportunities
- Liaise with operational teams to ensure seamless guest arrivals and departures
- Maintain accurate records and ensure booking systems are kept fully up to date
Requirements
- Previous experience working within a hotel reception, reservations, guest services or hospitality administration role
- Experience managing bookings and guest enquiries
- Strong administrative and organisational skills with excellent attention to detail
- Confident using booking systems, Microsoft Office, and computer-based systems
- Professional communication skills, both written and verbal
What's on Offer
- Salary: £25,000 - £32,000 per annum, depending on experience
- Working Pattern: 45 hours per week, typically 09:00 - 18:00, including weekends
- Benefits: Ongoing training and development opportunities
Career Development
Genuine opportunities for progression within a growing hospitality business and opportunity to be part of a friendly, ambitious team focused on delivering exceptional guest experiences.
About You
- Friendly, professional, and customer focused
- Highly organised with excellent attention to detail
- Positive, proactive and solutions oriented
- Confident communicating with guests, colleagues and external partners
- Passionate about delivering outstanding service and creating memorable guest experiences
How to apply
For any questions ahead of applying, contact Lauren.
Receptionist in Dingwall employer: Global Highland Limited
Join a prestigious luxury hospitality business in the stunning Highlands, where your role as a Receptionist goes beyond traditional front desk duties. With a strong emphasis on employee growth, ongoing training, and a supportive team culture, this company offers a unique opportunity to develop your career while delivering exceptional guest experiences in a beautiful setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Dingwall
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked in luxury settings. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your personality! When you get an interview, let your warm and professional side shine through. Remember, they’re looking for someone who can create memorable guest experiences, so be yourself and share your passion for hospitality.
✨Tip Number 3
Prepare for role-play scenarios! Many hospitality interviews include practical assessments. Brush up on how you'd handle guest enquiries or booking issues. Practising these situations can help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and professionalism, which can set you apart from other candidates.
We think you need these skills to ace Receptionist in Dingwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects your experience in hotel reception or reservations. Highlight any relevant roles and responsibilities that match the job description, so we can see how you fit into our luxury hospitality team.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and how your previous experiences have prepared you for this role. We love to see a personal touch that shows us why you want to join our team.
Show Off Your Skills:Don’t forget to mention your administrative and organisational skills. We’re looking for someone who can manage bookings and guest enquiries with ease, so let us know how you’ve done this in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Global Highland Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the hotel and its services. Familiarise yourself with the booking systems they use and any specific policies or procedures that might come up during the interview. This shows you're genuinely interested and ready to hit the ground running.
✨Showcase Your Experience
Prepare to discuss your previous roles in hotel reception or reservations. Highlight specific examples where you managed guest enquiries or bookings effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Demonstrate Your People Skills
As a receptionist, you'll be the face of the hotel. Practice how you would handle various guest scenarios, from managing complaints to upselling services. Show your ability to build rapport and provide a warm, personalised service, as this is key in luxury hospitality.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the hotel's culture, team dynamics, or opportunities for growth. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
