Senior Contracts Administrator in Nottingham

Global Fire and Security Systems are an independent company established in Nottingham since 1999. We have since developed into market leaders in providing quality product solutions throughout the fire and security marketplace nationwide. Thanks to a combined wealth of knowledge and experience between our directors, Global have become industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems.

Due to continued growth and market development, we are now seeking to appoint a Senior Contracts Administrator, to be based at our Head office in Nottingham, at the prestigious NG2 Business Park. This is a great opportunity for an administrator with an admin, contracts or customer service background to join our Administration team. The ideal candidate would have previous experience of working in a customer-based environment, be willing to learn, able to meet deadlines in a busy work setting and have great communication skills.

Job Purpose
To provide administrative support to the Contract Management and Engineering teams.

Key Tasks

• Review and respond to internal and external enquiries, communicating with new and existing clients.
• Review and Process set up of new maintenance orders via internal CRM tools whilst checking data accuracy.
• Renegotiation of contracts (i.e., fixed term agreement with pricing changes).
• Retention of contracts with support from the Operational Team.
• Contract changes for additional equipment on existing contracts.
• Contact internal and external clients to obtain missing information or answer queries.
• Maintain and update customer records in the CRM system.
• Mobilisation of large new contracts in conjunction with Business Development Managers and Sales Co-ordinator.
• Importing database changes and/or new contracts into CRM system via import tool.
• Asset review and collation using internal Apps for contract accuracy.
• Update customer records with notes and specific customer portal instructions.
• Management of own workload ensuring all customer KPI’s are met.
• Identify and resolve problems on accounts post mobilisation, data change, integration.
• Day to day administration duties to ensure an effective running of the Contracts team.
• Attend contract management update meetings with senior management as required.

About You

• Proven work experience as a Contracts Administrator or Sales support agent.
• Confidence, enthusiasm and has previous experience in an Administration role.
• Someone who can work on their own but also as part of a team to achieve overall results.
• Hands on experience with CRM software and MS Office (MS Excel in particular).
• Excellent attention to detail in a fast-paced role communicating via phone, email, portals at all levels.
• Excellent organisational and multitasking skills.
• A team player with high level of dedication.
• Ability to work under strict deadlines.

What we offer

• Additional days holiday for each full years’ service up to 25 days, plus bank holidays.
• Discounted travel to work schemes - Tram2work and Robin Hood tram and bus scheme.
• Great public transport location.
• Employee recognition scheme.
• Paid refer a friend bonus.
• Development and progression opportunities.

Does this sound like you? Then we would love to hear from you, send us your CV using the link below. Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across our business.