At a Glance
- Tasks: Lead a dynamic engineering team and ensure top-notch customer service.
- Company: Join a leading fire systems company at Canary Wharf.
- Benefits: Competitive pay, car allowance, bonuses, and career growth.
- Other info: Exciting opportunities for professional development and innovation.
- Why this job: Make a real difference in safety while developing your leadership skills.
- Qualifications: Experience in fire systems and strong people management skills.
The predicted salary is between 45000 - 55000 £ per year.
Field Line Manager – Service Operations
Location: Canary Wharf (Cannon Workshops). Full Time; compensation based on experience, with car allowance and bonus.
Job Purpose
Provide exceptional customer service, managing and maintaining client relationships and carrying out regular review meetings. Day-to-day management of an engineering team.
Key Accountabilities
- Provide exceptional customer service, managing and maintaining client relationships and carrying out regular review meetings.
- Day-to-day management of an engineering team, organising the day-to-day duties and operation of the team.
- Taking ownership of key accounts and service contracts allocated.
- Working closely with the operations administration team.
- Overseeing all works for your region, taking full ownership of risk assessment/method statements, overseeing first time fix rates, deadline-date adherence, planned maintenance, remedial works and real-time documentation submission.
- Managing and monitoring allocated job budgets to justify increases or variations.
- Carrying out audits, inclusive of PDA usage, paperwork, timesheet records, mileage records and vehicles, in line with company policy.
- Carrying out client-site audits, inclusive of checking customer O&M and site logs.
- Monitoring supplier and sub-contract costs for your region.
- Monitoring and reviewing training requirements in line with accreditation and standards.
- Producing monthly and ad-hoc reports.
- Conducting engineer appraisals and probation reviews.
- Identifying ‘better ways of working’, continually looking at improvements.
About You
- Demonstrable experience in the fire systems industry in a supervisory or management role.
- Knowledge of the relevant British Standards.
- Previous experience working in a customer-based environment.
- Good IT skills.
- Excellent communication and customer service skills.
- People management skills.
- Hold a full driving licence.
- Ability to create and build strong relationships, with a professional approach.
Fire Systems - Field Line Manager in London employer: Global Fire & Security
At our Canary Wharf location, we pride ourselves on fostering a dynamic work culture that prioritises exceptional customer service and employee development. As a Field Line Manager, you will benefit from competitive compensation, including a car allowance and bonus, while enjoying opportunities for professional growth through regular training and performance reviews. Join us to be part of a supportive team that values innovation and continuous improvement in the fire systems industry.
Contact Details:
Global Fire & Security Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fire Systems - Field Line Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire systems industry and let them know you're on the hunt for a Field Line Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and team management, so you can showcase how your experience aligns with their needs. We want to see you shine!
✨Tip Number 3
Practice your communication skills! As a Field Line Manager, you'll need to demonstrate excellent customer service and people management abilities. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let's get you that dream job!
We think you need these skills to ace Fire Systems - Field Line Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fire Systems - Field Line Manager role. Highlight your experience in managing teams and client relationships, as well as any relevant qualifications or certifications that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for the fire systems industry and how your skills can contribute to our team. Don’t forget to mention specific examples of your previous successes in similar roles.
Showcase Your Customer Service Skills:Since exceptional customer service is key for this role, make sure to include examples of how you've successfully managed client relationships in the past. This will demonstrate your ability to meet our expectations and maintain strong partnerships.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Global Fire & Security
✨Know Your Fire Systems
Make sure you brush up on your knowledge of fire systems and relevant British Standards. Being able to discuss specific standards and how they apply to the role will show that you're not just familiar with the industry, but that you’re also serious about safety and compliance.
✨Showcase Your People Skills
Since this role involves managing an engineering team and maintaining client relationships, be prepared to share examples of how you've successfully led teams or resolved customer issues in the past. Highlighting your communication and people management skills will set you apart.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a tight deadline or dealing with a difficult client. Think of real-life examples from your experience that demonstrate your problem-solving abilities and leadership style.
✨Bring Your Budgeting Knowledge
As you'll be managing job budgets, be ready to discuss your experience with financial oversight. Talk about how you've justified budget increases or managed variations in previous roles, as this will show your capability in handling the financial aspects of the position.
