Service Supervisor – Service Operations

Global Fire and Security Systems are an independent company established in Nottingham since 1999. We have since developed into market leaders in providing quality product solutions throughout the fire and security marketplace nationwide. Thanks to a combined wealth of knowledge and experience between our directors, Global have become industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems. Due to continued market development, we are now seeking to appoint a Service Supervisor, to be based at Canary Wharf.

Job Purpose

To provide essential support to the Field Line Manager, leading a diverse team of engineers, ensuring the seamless delivery of all engineering services within KPI guidelines.

Key Accountabilities

• Create an environment where engineers are motivated to achieve their best, leading by example with a strong commitment to excellence.
• Work closely with the Field Line Manager to develop and implement strategies that promote continuous improvement and enhance team efficiency.
• Provide mentorship and training to team members, helping them develop their technical skills and fostering a culture of ongoing learning and development.
• Assist in the induction of new team members, ensuring they are fully prepared with the necessary skills and knowledge to excel in their roles.
• Actively participate in engineering tasks, providing practical, on-ground support and troubleshooting complex systems, products, and issues.
• Offer over-the-phone technical assistance to team members, helping them resolve challenges swiftly and efficiently.
• Regularly conduct health and safety audits within the engineering team, identifying areas for improvement and ensuring compliance with safety regulations.
• Develop and enforce action plans to address any safety concerns, maintaining a safe working environment for all team members.
• Monitor and ensure that all engineering tasks are completed to the highest standards, meeting both customer expectations and business objectives.
• Serve as the primary communication link between field operations and the office, ensuring clear and consistent information flow.
• Facilitate feedback from the field to management, helping to refine processes and improve service delivery.
• Plan and schedule work assignments, effectively organising personnel and material resources to meet project timelines and objectives.

About You

• Experience with Gent and Notifier systems.
• Proven experience in field electrical and supervisory/management.
• Considerable demonstrable Fire Systems industry experience.
• Industry specific qualifications (FIA or equivalent).
• Fully qualified, with a certificate in IOSH or SSSTS (Health and Safety).
• Proficiency in MS Office (Outlook, Word, Excel).
• Strong leadership and communication skills.
• Excellent customer service skills.
• Sound knowledge of contract terms and pricing.
• People management skills.
• Hold a full driving licence.
• Ability to create and build strong relationships, with a professional approach.

What We Offer

• Competitive salary.
• Supportive and professional team environment.
• Opportunities for training and career development.
• Employee social and engagement initiatives.
• Employee referral scheme.
• Van/Fuel Card/Uniform.
• The chance to be part of a reputable company in the fire and security industry.

Does this sound like you? Then we would love to hear from you. Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. We are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across our business.