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- Tasks: Lead a team of engineers, ensuring top-notch service delivery and continuous improvement.
- Company: Join Global Fire and Security Systems, a leader in fire safety and security solutions.
- Benefits: Competitive salary, employee recognition, referral bonuses, and career development opportunities.
- Other info: Inclusive workplace encouraging diverse applicants to apply.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in fire systems, strong leadership, and communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Global Fire and Security Systems are an independent company established in Nottingham since 1999. We have since developed into market leaders in providing quality product solutions throughout the fire and security marketplace nationwide.
We provide solutions from standards, experience and technology, that create seamless interaction within the environments of our customers, to satisfy their needs today and tomorrow. Thanks to a combined wealth of knowledge and experience between our directors, Global have become industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems.
Due to continued market development, we are now seeking to appoint a Service Supervisor, to be field based covering Birmingham/Midlands.
Job Purpose
To provide essential support to the Field Line Manager, leading a diverse team of engineers, ensuring the seamless delivery of all engineering services within KPI guidelines. This position offers a blend of leadership, technical expertise, and strategic planning, making it ideal for a proactive and motivated individual ready to make a significant impact.
Key Accountabilities
- Create an environment where engineers are motivated to achieve their best, leading by example with a strong commitment to excellence.
- Work closely with the Field Line Manager to develop and implement strategies that promote continuous improvement and enhance team efficiency.
- Provide mentorship and training to team members, helping them develop their technical skills and fostering a culture of ongoing learning and development.
- Assist in the induction of new team members, ensuring they are fully prepared with the necessary skills and knowledge to excel in their roles.
- Actively participate in engineering tasks, providing practical, on-the-ground support and troubleshooting complex systems, products, and issues.
- Offer over-the-phone technical assistance to team members, helping them resolve challenges swiftly and efficiently.
- Regularly conduct health and safety audits within the engineering team, identifying areas for improvement and ensuring compliance with safety regulations.
- Develop and enforce action plans to address any safety concerns, maintaining a safe working environment for all team members.
- Monitor and ensure that all engineering tasks are completed to the highest standards, meeting both customer expectations and business objectives.
- Serve as the primary communication link between field operations and the office, ensuring clear and consistent information flow.
- Facilitate feedback from the field to management, helping to refine processes and improve service delivery.
- Plan and schedule work assignments, effectively organising personnel and material resources to meet project timelines and objectives.
About You
- Experience with Gent and Notifier systems
- Proven experience in field electrical and supervisory/management.
- Considerable demonstrable Fire Systems industry experience.
- Industry specific qualifications (FIA or equivalent)
- You must be fully qualified, with a certificate in IOSH or SSSTS (Health and Safety)
- Proficiency in MS Office (Outlook, Word, Excel).
- Strong leadership and communication skills.
- Excellent customer service skills.
- Sound knowledge of contract terms and pricing
- People management skills
- Hold a full driving licence
- Ability to create and build strong relationships, with a professional approach
What We Offer
- Competitive salary
- Employee recognition scheme
- Paid refer a friend bonus up to £1000
- Development and progression opportunities
- Annual leave increasing with service
How to Apply
Does this sound like you? Then we would love to hear from you, send us your CV using the link below. Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across our business.
Service Supervisor – Service Operations in Nottingham employer: Global Fire & Security Systems
Contact Detail:
Global Fire & Security Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Supervisor – Service Operations in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Global Fire and Security Systems, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Prepare for the technical side! Brush up on your knowledge of Gent and Notifier systems, as well as health and safety regulations. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to showcase your leadership skills! Think of examples where you've motivated a team or improved processes. We want to see how you can lead and inspire others in the role of Service Supervisor.
We think you need these skills to ace Service Supervisor – Service Operations in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Supervisor role. Highlight your leadership experience and any relevant technical expertise, especially with Gent and Notifier systems.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams or improved processes in previous roles, and don’t forget to show your enthusiasm for the job!
Showcase Your Soft Skills: We value strong communication and people management skills. In your application, mention instances where you've built relationships or provided excellent customer service, as these are key to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t hesitate – we can’t wait to hear from you!
How to prepare for a job interview at Global Fire & Security Systems
✨Know Your Stuff
Make sure you brush up on your knowledge of Gent and Notifier systems, as well as any relevant fire safety regulations. Being able to discuss these topics confidently will show that you're not just a good fit for the role, but also genuinely interested in the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved efficiency. This will demonstrate your ability to create a positive environment and lead by example, which is crucial for the Service Supervisor role.
✨Be Ready for Technical Questions
Expect to be asked about troubleshooting complex systems and providing technical support. Brush up on your problem-solving skills and be ready to share how you've handled similar challenges in previous roles. This will highlight your hands-on experience and technical expertise.
✨Communicate Clearly
Since you'll be the primary communication link between field operations and the office, practice articulating your thoughts clearly and concisely. Good communication is key, so think about how you can convey information effectively during the interview.