Senior Contracts Administrator in Nottingham

Nottingham NG2

Full Time – On site – £DOE/Competitive + Benefits

WELCOME TO GLOBAL

Global Fire and Security Systems are an independent company established in Nottingham since 1999. We have since developed into market leaders in providing quality product solutions throughout the fire and security marketplace nationwide.

Thanks to a combined wealth of knowledge and experience between our directors, Global have become industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems.

Due to continued growth and market development, we are now seeking to appoint a Senior Contracts Administrator , to be based at our Head office in Nottingham, at the prestigious NG2 Business Park.

This is a great opportunity for an experienced senior sales or contracts administrator with an admin, contracts or customer service background to join our Administration team. The ideal candidate would have previous experience of working in a customer-based environment, be willing to learn, able to meet deadlines in a busy work setting and have great communication skills.

Job PurposeTo provide senior-level administrative and commercial support to the Contract Management and Engineering teams, ensuring contracts are accurately set up, maintained, renegotiated and mobilised in line with business, client and compliance requirements.

Key Tasks

Act as a senior point of contact for internal and external contract-related enquiries, liaising confidently with key clients and stakeholders.

Oversee and process the accurate setup, review and ongoing management of maintenance contracts using internal CRM systems

Renegotiation of contracts (i.e., fixed term agreement with pricing changes)

Retention of contracts with support from the Operational Team

Contract changes for additional equipment on existing contracts

Contact internal and external clients to obtain missing information or answer queries

Maintain and update customer records in the CRM system

Mobilisation of large new contracts in conjunction with Business Development Managers and Sales Co-ordinator

Importing database changes and/or new contracts into CRM system via import tool

Asset review and collation using internal Apps for contract accuracy

Update customer records with notes and specific customer portal instructions

Management of own workload ensuring all customer KPI\’s are met

Identify and resolve problems on accounts post mobilisation, data change, integration

Day to day administration duties to ensure an effective running of the Contracts team.

Attend contract management update meetings with senior management as required

Provide mentoring, guidance and informal leadership to colleagues within the administration team

About You

Proven work experience as a Senior Contracts Administrator or Senior Sales support agent at a senior level

Confidence, enthusiasm and has previous experience in an Administration role. Someone who can work on their own but also as part of a team to achieve overall results

Strong background in contract administration within a service, maintenance or technical environment

Hands on experience with CRM software and MS Office (MS Excel in particular)

Excellent attention to detail in a fast-paced role communicating via phone, email, portals at all levels.

Excellent organisational and multitasking skills

A collaborative team player with the ability to mentor and support others

Ability to work under strict deadlines

What We Offer

Discounted travel to work schemes – Tram2work and Robin Hood tram and bus scheme

Great public transport location

Employee recognition scheme

Paid refer a friend bonus

Development and progression opportunities

Does this sound like you?Then we would love to hear from you, send us your CV using the link below.

Excited about the role, but your past experience or qualifications don\’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification.

We are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across our business.

#J-18808-Ljbffr