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For Companies At a Glance
- Tasks: Join a dynamic team to troubleshoot and manage incidents in a fast-paced fintech environment.
- Company: Be part of a leading global fintech expanding its footprint in Europe.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Work on cutting-edge technology while making a real impact in the financial sector.
- Qualifications: Experience in SRE, DevOps, or Application Support with skills in Python, SQL, and monitoring tools.
- Other info: Ideal for tech-savvy problem solvers eager to tackle challenges in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
This is an opportunity for a technical problem solving SRE to join a leading global fintech who are currently growing their presence in Europe.
Role Responsibilities:
- Investigate, troubleshoot and diagnose incidents.
- Provide first-third line investigation and diagnosis of incidents and Service Requests.
- Be the Incident coordinator for operational incidents on the core engineering production platform. This includes all technical internal communications, ensuring processes are followed and all post-incident follow up and analysis.
- Escalate incidents or services requests that require system, config or code changes to appropriate on call Engineer.
- Manage engineering service requests, prioritizing requests according to urgency/impact and ensuring requests are serviced in a timely manner.
- Work with engineers to establish or update runbooks and procedures needed for handling incidents and Service Requests.
- Develop and maintain knowledge base and respond to customer’s technical questions.
- Actively monitor integration endpoints and external programmatic dependencies (i.e venue APIs).
- Maintain scripts, dashboards and other programmatic tools acquired or built.
Qualifications & Required Skillset:
- Ability to diagnose and troubleshoot technical issues both offline and in real-time.
- Ability to handle multiple priorities and deal with ambiguity.
- Experience with incident and problem management processes.
- Experience working as an Application Support / DevOps or SRE Role (preferably within Trading & Risk Management systems).
- Experience communicating to customers as well as to senior software engineers.
- Experience with Python, PostgreSQL and Unix.
- Experience with writing intermediate to advanced SQL queries for data extraction and troubleshooting purposes.
- Experience with using and troubleshooting programming interfaces especially REST APIs and Web Sockets.
- Experience with monitoring tools (Grafana, DataDog).
- Experience working with Crypto and blockchain (DLT).
- Familiarity with common engineering development workflows and tools (e.g. JIRA, Confluence, GitHub, Scrum, etc.).
- Familiarity with scaling, monitoring, and general production challenges of real-time (banking) systems.
- Familiarity with financial services infrastructure & processes (e.g. ITIL) and related systems in an SRE or DevOps capacity.
- Familiarity with AWS Cloud Infrastructure & Processes.
- Familiarity with Release management processes and SDLC using agile methodologies and best practices.
- Motivated by working with people and solving their problems.
- Understanding of basic programming constructs (loops, conditionals, data types, regular expressions) with the ability to write and read non-trivial production and operational scripts.
Contact Detail:
Global Fintech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Reliability Engineer (City of London)
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Grafana, DataDog, and AWS. Having hands-on experience or even personal projects showcasing your skills with these tools can set you apart during the interview process.
✨Tip Number 2
Brush up on your incident management processes and be prepared to discuss real-life scenarios where you've successfully diagnosed and resolved technical issues. This will demonstrate your problem-solving abilities and your understanding of the SRE role.
✨Tip Number 3
Network with professionals in the fintech space, especially those working in SRE roles. Engaging in relevant online communities or attending industry meetups can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to showcase your communication skills, as the role requires interaction with both customers and senior engineers. Practising how to explain complex technical concepts in simple terms can help you stand out during interviews.
We think you need these skills to ace Site Reliability Engineer (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in incident management, troubleshooting, and any specific technologies mentioned in the job description, such as Python, PostgreSQL, and AWS. Use keywords from the job listing to ensure your application stands out.
Craft a Compelling Cover Letter: In your cover letter, express your passion for problem-solving and your experience in SRE roles. Mention specific examples of how you've successfully managed incidents or improved processes in previous positions, particularly in fintech or similar environments.
Showcase Technical Skills: Include a section in your application that specifically lists your technical skills, such as familiarity with REST APIs, monitoring tools like Grafana, and any experience with blockchain technology. This will help demonstrate your fit for the role.
Prepare for Technical Questions: Anticipate technical questions related to incident management and troubleshooting during the interview process. Be ready to discuss your experience with SQL queries, programming constructs, and any relevant tools you've used in past roles.
How to prepare for a job interview at Global Fintech
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Python, PostgreSQL, and Unix. Highlight specific projects where you diagnosed and troubleshot technical issues, especially in real-time scenarios.
✨Demonstrate Incident Management Experience
Share examples of how you've handled incidents in the past. Discuss your familiarity with incident and problem management processes, and be ready to explain how you prioritise requests based on urgency and impact.
✨Communicate Effectively
Since the role involves communicating with both customers and senior engineers, practice articulating complex technical concepts in a clear and concise manner. Prepare to answer questions about how you would handle customer inquiries.
✨Familiarity with Tools and Processes
Brush up on your knowledge of monitoring tools like Grafana and DataDog, as well as engineering workflows such as JIRA and GitHub. Be ready to discuss how you've used these tools in previous roles to manage and monitor systems.
