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- Tasks: Lead national services and ensure effective delivery for those affected by gambling harms.
- Company: GamCare, a leading provider of support for gambling-related issues.
- Benefits: 33 days annual leave, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while shaping impactful services.
- Qualifications: Experience in operational leadership within health, social care, or charity sectors.
- Other info: Join a passionate team dedicated to public impact and community support.
The predicted salary is between 78000 - 110000 £ per year.
As Director of Operations, you will play a central role in shaping how GamCare delivers national services for people affected by gambling harms. Sitting on the Executive Leadership Team, the role offers the opportunity to lead complex, high-impact services at scale, within a robust governance framework and with clear accountability for outcomes.
The Director of Operations holds overall responsibility for the operational delivery and performance of GamCare's national and regional services, including the National Gambling Helpline, digital and online support, regional treatment provision, and prevention and education programmes. The role combines strategic oversight with strong operational and people leadership, ensuring services are accessible, effective, sustainable and aligned with contractual and organisational priorities.
Working closely with the Chief Executive, Board and Executive peers, you will lead service performance, contract delivery, financial stewardship and organisational capability. Operational decisions taken in this role directly shape how quickly people can access support, how services integrate locally and how impact is evidenced nationally. The role offers a clear line of sight between executive leadership and real-world outcomes for people seeking help.
We are looking for an experienced senior operational leader with a background in complex health, social care or charity environments, comfortable leading national services under scrutiny. You will bring strong experience of performance and people management, service delivery, budgets and contracts, alongside the ability to work collaboratively at board and executive level. Motivated by public impact, you will combine strategic judgement with practical leadership and will be confident taking responsibility for outcomes in settings where quality, governance and accountability matter.
Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We founded and operate the National Gambling Helpline, provide structured support for anyone who is harmed by gambling and create awareness about safer gambling and treatment.
Staff Benefits We Can Offer You: 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues).
Director of Operations in London employer: Global Facility Solutions
Contact Detail:
Global Facility Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Director of Operations role.
✨Tip Number 2
Prepare for interviews by researching GamCare inside out. Understand their mission, values, and the specific challenges they face in delivering national services. We want you to show up not just as a candidate, but as someone who genuinely cares about making an impact in the community.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve successfully managed teams and delivered results in complex environments. We’re looking for those real-life experiences that demonstrate your strategic judgement and operational prowess.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in keeping you top of mind. We believe that showing appreciation reflects your professionalism and enthusiasm for the role.
We think you need these skills to ace Director of Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Director of Operations role. Highlight your experience in operational leadership, service delivery, and performance management. We want to see how your background aligns with our mission at GamCare!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting those affected by gambling harms. Share specific examples of your strategic judgement and practical leadership that demonstrate your fit for the role.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and outcomes to illustrate how you've made an impact in previous roles. We love seeing how you’ve driven performance and improved services.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team at GamCare!
How to prepare for a job interview at Global Facility Solutions
✨Know the Organisation Inside Out
Before your interview, make sure you thoroughly research GamCare. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Prepare for Scenario-Based Questions
As a Director of Operations, you'll likely face scenario-based questions that assess your problem-solving skills and leadership style. Think of specific examples from your past experiences where you've successfully led teams or managed complex projects, and be ready to discuss these in detail.
✨Showcase Your Strategic Vision
This role requires a blend of strategic oversight and operational management. Be prepared to articulate your vision for how you would enhance GamCare's services. Discuss how you would ensure accessibility and effectiveness while aligning with organisational priorities.
✨Demonstrate Collaborative Leadership
Since you'll be working closely with the Chief Executive and Board, highlight your experience in collaborative environments. Share examples of how you've successfully worked with senior leaders to drive performance and achieve outcomes, emphasising your ability to foster teamwork and accountability.
