At a Glance
- Tasks: Empower customers and solve their challenges while driving innovation in a tech-savvy environment.
- Company: Join a forward-thinking technology company with a focus on customer success.
- Benefits: Enjoy 25 days annual leave, health insurance, competitive salary, and bonus schemes.
- Other info: Hybrid working model with excellent personal development opportunities.
- Why this job: Make a real impact by leading client conversations and enhancing technology solutions.
- Qualifications: 5+ years in Global Mobility with team management experience; strong leadership and project coordination skills.
The predicted salary is between 55000 - 75000 £ per year.
You will be a key member of a forward-thinking technology company and will be empowered to influence customer related decisions, projects and the future of the business.
As part of the Customer Success team, you will collaborate with our customers and their data to solve their business challenges.
You will have a strong passion for innovation, applying it to advance our upcoming technology enhancements and initiatives.
You will also be an outcome- driven professional and will be able to deliver projects from concept to delivery.
Experience in client onboarding and/or system activation is highly desirable.
Salary Range: £55,000-£75,000 per annum.
- Job responsibilities
- Operations
- You will manage and ensure delivery of the end-to-end monthly data and compensation process; including collecting, processing, distributing data and payroll instructions, in line with agreed customer KPI and SLAs.
- You and the team will liaise with customers and ensure that reporting is delivered in line with agreed timelines and quality requirements.
- You will conduct reviews of customer deliverables, e. g. payroll, finance and other operational and management reporting and obtain sign-off prior to delivery.
- You will be capable of leading client activation with new clients and be able to lead most client conversations and updates.
- You will identify opportunities for operational and user improvements
- Demonstrates strong leadership and team management skills, with a proven ability to motivate, mentor, and develop high-performing teams that consistently achieve organizational goals.
- Technical
- You have experience in Global Mobility, expatriate tax, and/or international payroll, particularly in key areas such as data management, compliance, technology, and client relations.
- You will proactively mitigate risks and propose compliance improvements.
- We are looking for at least 5years' experience in Global Mobility, with at least 1 year managing a team.
- You will be able to manage the billing process and ensure invoices are raised on time.
- You will be able to identify additional revenue streams and ensure out of scope items are tracked.
- You will identify constant technology user experience improvements through active use of our technology
- You will be able to discuss opportunities and take ownership of improving service with our clients.
- Highly organised with proven time management and project coordination skill
- You can collaborate with various departments, including senior leadership, technology development, business analysts, product management, and other subject matter experts.
- You have good presentation skills and interpersonal skills, in order to continue client relationship success.
Benefits
- 25 days annual leave and your birthday off
- Health and Life Insurance.
- Salary – Highly Competitive and an Annual Bonus Scheme that recognises both individual and company performance!
- EMI Share Options.
- Personal Development and Training Budget
This role reports to the Vice President of Customer Success and operates on a hybrid working model, with the office based in Central Windsor .
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Customer Success Manager employer: Global Expat Pay
Join a forward-thinking technology company that prioritises innovation and customer success, offering a dynamic work culture where your contributions directly influence business outcomes. With a competitive salary range of £55,000-£75,000, generous benefits including 25 days annual leave plus your birthday off, health and life insurance, and a personal development budget, you will thrive in an environment that fosters professional growth and collaboration. Located in Central Windsor, this role provides the unique advantage of a hybrid working model, allowing for flexibility while being part of a high-performing team dedicated to delivering exceptional client experiences.
