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- Tasks: Manage customer service and POD documentation in a fast-paced logistics environment.
- Company: Join a dynamic logistics team with a focus on customer satisfaction.
- Benefits: Earn £12.71 per hour with potential for permanent placement and career growth.
- Other info: Prepare for relocation to Corby in 2027 and enjoy a supportive work culture.
- Why this job: Be part of a crucial team that keeps logistics running smoothly and efficiently.
- Qualifications: Strong customer service skills and attention to detail are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are currently recruiting for a Customer Service & POD Administrator to join a busy and fast-paced logistics operation. This is a Temp to Perm opportunity, and candidates must be comfortable with the business relocating to Corby in 2027.
Working Hours
- Monday to Friday
- 8.5-hour shift (8 hours paid)
- Day shifts with flexibility required
- Typical hours are likely to be 08:00 - 16:30
- Flexibility to cover later shifts until 18:00 may be required during holidays or absences within the Customer Service team once fully trained.
Key Responsibilities
- Liaising daily with clients and drivers via phone and email
- Chasing courier ETAs and sending transport updates
- Sorting, checking, scanning and indexing PODs (Proof of Delivery documents)
- Producing and investigating missing POD reports
- Implementing corrective actions to reduce missing PODs
- Updating customer service trackers and pallet trackers
- Running pallet count reports
- Managing archiving processes, including labelling and palletising boxes
- Supporting monthly archive clear-outs and document management
- Sending temperature deviations when required
- Locating and sending PODs upon request
Requirements
- Strong customer service skills and a customer-focused attitude
- The ability to work independently and as part of a team
- Excellent attention to detail
- Fluent English communication skills, both written and verbal
- Good IT skills including Excel, Word and PowerPoint
- The ability to work under pressure in a fast-paced environment
- A willingness to learn quickly and support all areas of the Customer Service team
- Confidence communicating over the phone with customers and internal teams
- A trustworthy and professional approach due to confidential client information handling
Desirable Experience
- Healthcare logistics experience
- GDP/GDPR knowledge
- Temperature-controlled transport experience
Additional Information
A DBS check will be required for this role. Candidates must be aware of and willing to accommodate the company’s relocation to Corby in 2027.
POD Administrator in Northampton employer: Global Employment Bureau Limited
Contact Detail:
Global Employment Bureau Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land POD Administrator in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work in customer service roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and logistics. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your tech skills! Brush up on Excel and other software mentioned in the job description. Being able to demonstrate your proficiency can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace POD Administrator in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service & POD Administrator role. Highlight your relevant experience, especially in logistics and customer service, to show us you’re the perfect fit for our fast-paced environment.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with what we’re looking for. Don’t forget to mention your flexibility and willingness to adapt as we relocate to Corby!
Show Off Your IT Skills: Since good IT skills are a must, make sure to mention your proficiency in Excel, Word, and PowerPoint. If you have any experience with tracking systems or document management, let us know – it’ll definitely catch our eye!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Global Employment Bureau Limited
✨Know Your Stuff
Make sure you understand the role of a Customer Service & POD Administrator inside out. Familiarise yourself with logistics terminology, especially around Proof of Delivery (POD) processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a client. This will demonstrate your customer-focused attitude.
✨Be Ready for Scenario Questions
Prepare for situational questions that might come up during the interview. For instance, they may ask how you'd handle a missing POD report or a difficult customer. Practising your responses can help you think on your feet and showcase your problem-solving skills.
✨Highlight Your IT Skills
Since good IT skills are essential for this role, be prepared to discuss your experience with Excel, Word, and PowerPoint. You might even want to mention any specific tasks you've completed using these tools, like creating reports or managing data, to illustrate your proficiency.