Solutions Engineer

Global-e (Nasdaq: GLBE) is the world\’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth.
The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.
With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.
We\’re looking for a skilled and enthusiastic Solutions Engineer to play a key role in supporting our Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e.
The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e\’s systems, as well as taking client\’s feedbacks, inputs and requests back to the Product and R&D teams.
Responsibilities:
· Help clients understand the power and flexibility of Global-e\’s platform, explaining technical features and problem solving any potential roadblocks
· Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments
· Make recommendations on integration strategy required to successfully implement a complete solution providing \”best practice\” advice to customers to optimize the integrated Global-e platform effectiveness
· Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments
· Provide ongoing education and technical assistance to current partners and integrate clients
· Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing \”field-level\” feedback from clients and prospects – act as the Product\’s and R&D\’s teams mediator.
Requirements:
· 3+ years experience in solution design / integration with direct client interaction, in SaaS-based environment – solutions engineer role preferred
· Strong communication skills with the ability to deliver a solution pitch and convey complex technical concepts to both technical and non-technical audiences
· BA/BS/Master degree in Computer Science or another technical field
· Firm understanding of systems integration concepts, API implementation (RESTful services) and relational databases (SQL)
· Established problem-solving skills and troubleshooting abilities
· Experience in close working interactions with distant teams
· Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space
· Ability to multitask and work well under deadlines in a changing environment
· Previous experience in eCommerce and Logistics/Operations environment is a strong advantage