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- Tasks: Lead HubSpot architecture and drive CRM-driven GTM programs across various teams.
- Company: Global-e, the leading platform for cross-border e-commerce.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a significant impact in a fast-paced tech environment with innovative solutions.
- Qualifications: 5+ years of HubSpot experience and strong project leadership skills.
- Other info: Join a dynamic team focused on AI-driven initiatives and scalable solutions.
The predicted salary is between 60000 - 84000 £ per year.
Global-e (Nasdaq: GLBE) is the world’s leading platform for enabling global, direct-to-consumer cross-border e-commerce. We support hundreds of brands and retailers worldwide by managing localization, payments, duties, logistics, and compliance — end-to-end. As our GTM motion scales, HubSpot sits at the core of our commercial engine. This role owns that engine.
We are looking for a Senior Business Operations Manager (CRM & Sales Programs) to lead our HubSpot architecture, automation, and CRM-driven GTM programs across Sales, Partnerships, BDE, and Customer Success. This is a senior, hands-on leadership role requiring deep HubSpot expertise in a large, complex tech organization. You will design scalable CRM architecture, lead cross-functional technical initiatives, and translate GTM needs into robust, future-proof systems. You’ll work closely with Revenue Operations, Business Operations, Data, IT, R&D, and GTM leadership to ensure HubSpot supports real-world sales flows, AI-driven initiatives, and long-term scale.
Key Responsibilities
- HubSpot Architecture & Ownership: Lead, design, and own HubSpot architecture end-to-end, including workflows, automation, lifecycle logic; custom objects, properties, and data models; Sales, Partnerships, BDE, and CSM pipelines; native and API-based integrations. Ensure HubSpot remains a scalable system of record aligned with GTM strategy and operating reality; drive continuous optimization, governance, and technical best practices.
- Dashboards, Reporting & Self-Service Analytics: Build and maintain a scalable, self-service reporting infrastructure in HubSpot. Own and evolve key dashboards, including: Sales (pipeline health, conversion, forecasting); Partnerships (sourcing, influence, revenue attribution); BDE (sequence performance and source analysis); CSM (Winn AI-driven automations and signals). Ensure reporting consistency across teams and alignment with BI/Finance.
- Sales Programs, Sequences & Automation: Own sequence architecture and governance across Sales and BDE; lead automation initiatives including lead routing and qualification, CSM health scoring and churn risk automation, and meeting preparation workflows using HubSpot AI tools. Partner with GTM leaders to design programs that improve efficiency, conversion, and time-to-value.
- AI Programs & Advanced Initiatives: Support and help manage AI-driven lead generation and GTM programs, including HubSpot and external AI integrations; architecture, data flows, and infrastructure dependencies; day-to-day program ownership: bugs, GTM requests, prioritization, and fixes. Act as the CRM/RevOps partner to R&D on AI-related initiatives.
- Cross-Functional Technical Leadership: Lead complex, cross-functional CRM and GTM projects involving Revenue Operations, Business Operations, Data & BI, IT & R&D, and Sales, Partnerships, and Customer Success. Translate business requirements into clear technical solutions and execution plans; serve as a trusted partner to senior GTM leadership on CRM and sales program design.
Requirements
- 5+ years of hands-on HubSpot experience in a large, high-growth tech or SaaS organization
- Deep expertise in HubSpot architecture: workflows, custom objects, pipelines, automation, and integrations
- Strong understanding of end-to-end sales flows, GTM motions, and commercial challenges at scale
- Proven experience leading complex, cross-functional technical projects
- Experience building advanced dashboards and scalable reporting frameworks
- Familiarity with AI-driven sales and RevOps initiatives (HubSpot AI, conversational AI, lead scoring, automation)
- Strong stakeholder management skills and ability to influence without authority
- Highly structured, systems-oriented, and comfortable operating in a fast-paced environment
Senior Business Operations Manager employer: Global-E
Contact Detail:
Global-E Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your HubSpot projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to CRM and sales programs. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Business Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Business Operations Manager. Highlight your HubSpot experience and any relevant projects that showcase your skills in CRM architecture and automation.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led cross-functional projects and improved sales processes in previous positions.
Showcase Your Technical Skills: Don’t shy away from detailing your technical expertise with HubSpot. We want to see your understanding of workflows, custom objects, and integrations, so make sure these are front and centre in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Global-E
✨Master HubSpot Inside Out
Make sure you know HubSpot like the back of your hand. Brush up on its architecture, workflows, and automation features. Be ready to discuss how you've used these tools in past roles to drive sales efficiency and improve reporting.
✨Showcase Your Cross-Functional Leadership
Prepare examples that highlight your experience leading complex projects across different teams. Think about times when you translated business needs into technical solutions and how you managed stakeholder expectations.
✨Demonstrate Your Analytical Skills
Be ready to talk about how you've built dashboards and reporting frameworks in the past. Discuss specific metrics you've tracked and how they influenced decision-making. This will show your ability to create self-service analytics that align with business goals.
✨Stay Ahead of AI Trends
Familiarise yourself with AI-driven sales initiatives and be prepared to discuss how you've integrated AI tools into your previous work. Highlight any experience you have with lead scoring or automation, as this is a key focus for the role.
