At a Glance
- Tasks: Build strong relationships with clients and drive revenue growth through strategic insights.
- Company: Join Global-e, the leading platform for cross-border e-commerce growth.
- Benefits: Hybrid work model, competitive salary, and a diverse team culture.
- Other info: Flexible hours required; embrace diversity and join our international family.
- Why this job: Make a real impact by helping global brands succeed in e-commerce.
- Qualifications: 1+ years in Account Management or Customer Success, strong analytical and communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. Founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands, including Hugo Boss, Marc Jacobs, Etam, M&S, Montblanc, Forever 21, Versace, Iconic and more.
We are looking for a Mid-Market Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK. The Mid-Market Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs. This is a hybrid position with 3 days in the office and 2 days remote.
Responsibilities
- Operate as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure a quick and swift process.
- Develop a trusted advisor relationship with key accounts, mainly with C-level executives.
- Generate revenue through up-selling and cross-selling existing accounts.
- Proactively identify expansion opportunities in addition to any red flags.
- Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
- Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
- Build and maintain strong and long-lasting client relationships.
Requirements
- At least 1+ years experience in an Account Management or Customer Success Manager role.
- Prior B2B experience in a software, logistics or SaaS company preferred.
- Proven ability to manage multiple projects at a time.
- Experience in generating revenue by expanding on an existing book-of-business.
- Experience in delivering client-focused solutions based on customer needs.
- Strong analytical skills with the ability to present data and trends to internal and external clients.
- Excellent verbal and written English communication skills.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Excellent listening, negotiation and presentation skills.
- BA/BS degree or equivalent preferable.
- With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.
Mid-Market Customer Success Manager (UK) employer: Global-E
Global-e is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to drive their own success while contributing to the growth of global e-commerce. With a strong focus on professional development, our team members enjoy ample opportunities for career advancement and skill enhancement, all within a hybrid working model that promotes work-life balance. Join us in our UK office and be part of a diverse team that values innovation, collaboration, and the unique contributions of every individual.
StudySmarter Expert Advice🤫
We think this is how you could land Mid-Market Customer Success Manager (UK)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Know their products, values, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. This will help you get comfortable with common questions and refine your pitch, making you more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company. And remember, apply through our website for the best chance!
We think you need these skills to ace Mid-Market Customer Success Manager (UK)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Mid-Market Customer Success Manager role. Highlight your relevant experience in account management and customer success, especially any B2B or SaaS experience. We want to see how you can bring value to our clients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Be sure to mention any specific achievements that demonstrate your ability to drive revenue and build relationships.
Showcase Your Analytical Skills:Since this role involves analysing client performance and market trends, make sure to highlight your analytical skills in your application. Share examples of how you've used data to inform decisions or strategies in previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Global-E
✨Know Your Clients
Before the interview, research Global-e's key clients and their industries. Understanding their business models and challenges will help you demonstrate how you can add value as a Mid-Market Customer Success Manager.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data analysis in previous roles. Bring examples of how you've identified trends or insights that led to successful client outcomes, as this is crucial for the role.
✨Practice Your Communication
Since you'll be liaising with C-level executives, practice articulating your thoughts clearly and confidently. Use role-play scenarios to simulate conversations and refine your negotiation and presentation skills.
✨Prepare Questions
Have insightful questions ready about Global-e's strategies and future plans. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
