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- Tasks: Lead HubSpot architecture and drive CRM-driven GTM programs across various teams.
- Company: Global-e, the leading platform for cross-border e-commerce.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Join a dynamic team and shape the future of global e-commerce with innovative tech.
- Qualifications: 5+ years of HubSpot experience and strong project leadership skills.
- Other info: Fast-paced environment with exciting challenges and career advancement opportunities.
The predicted salary is between 54000 - 84000 £ per year.
Global-e (Nasdaq: GLBE) is the world's leading platform for enabling global, direct-to-consumer cross-border e-commerce. We support hundreds of brands and retailers worldwide by managing localization, payments, duties, logistics, and compliance — end-to-end. As our GTM motion scales, HubSpot sits at the core of our commercial engine. This role owns that engine.
We are looking for a Senior Business Operations Manager (CRM & Sales Programs) to lead our HubSpot architecture, automation, and CRM-driven GTM programs across Sales, Partnerships, BDE, and Customer Success. This is a senior, hands-on leadership role requiring deep HubSpot expertise in a large, complex tech organization. You will design scalable CRM architecture, lead cross-functional technical initiatives, and translate GTM needs into robust, future-proof systems. You'll work closely with Revenue Operations, Business Operations, Data, IT, R&D, and GTM leadership to ensure HubSpot supports real-world sales flows, AI-driven initiatives, and long-term scale.
Key Responsibilities
- HubSpot Architecture & Ownership: Lead, design, and own HubSpot architecture end-to-end, including workflows, automation, lifecycle logic; custom objects, properties, and data models; Sales, Partnerships, BDE, and CSM pipelines; native and API-based integrations. Ensure HubSpot remains a scalable system of record aligned with GTM strategy and operating reality; drive continuous optimization, governance, and technical best practices.
- Dashboards, Reporting & Self-Service Analytics: Build and maintain a scalable, self-service reporting infrastructure in HubSpot. Own and evolve key dashboards, including: Sales (pipeline health, conversion, forecasting); Partnerships (sourcing, influence, revenue attribution); BDE (sequence performance and source analysis); CSM (Winn AI-driven automations and signals). Ensure reporting consistency across teams and alignment with BI/Finance.
- Sales Programs, Sequences & Automation: Own sequence architecture and governance across Sales and BDE; lead automation initiatives including lead routing and qualification, CSM health scoring and churn risk automation, and meeting preparation workflows using HubSpot AI tools. Partner with GTM leaders to design programs that improve efficiency, conversion, and time-to-value.
- AI Programs & Advanced Initiatives: Support and help manage AI-driven lead generation and GTM programs, including HubSpot and external AI integrations; architecture, data flows, and infrastructure dependencies; day-to-day program ownership: bugs, GTM requests, prioritization, and fixes. Act as the CRM/RevOps partner to R&D on AI-related initiatives.
- Cross-Functional Technical Leadership: Lead complex, cross-functional CRM and GTM projects involving Revenue Operations, Business Operations, Data & BI, IT & R&D, and Sales, Partnerships, and Customer Success. Translate business requirements into clear technical solutions and execution plans; serve as a trusted partner to senior GTM leadership on CRM and sales program design.
Requirements
- 5+ years of hands-on HubSpot experience in a large, high-growth tech or SaaS organization
- Deep expertise in HubSpot architecture: workflows, custom objects, pipelines, automation, and integrations
- Strong understanding of end-to-end sales flows, GTM motions, and commercial challenges at scale
- Proven experience leading complex, cross-functional technical projects
- Experience building advanced dashboards and scalable reporting frameworks
- Familiarity with AI-driven sales and RevOps initiatives (HubSpot AI, conversational AI, lead scoring, automation)
- Strong stakeholder management skills and ability to influence without authority
- Highly structured, systems-oriented, and comfortable operating in a fast-paced environment
Senior Business Operations Manager in London employer: Global-E
Contact Detail:
Global-E Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your HubSpot projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to CRM and sales programs. We all know that confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Business Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Business Operations Manager role. Highlight your HubSpot experience and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing enthusiasm and a personal touch.
Showcase Your Technical Skills: Since this role involves deep HubSpot expertise, be sure to showcase your technical skills clearly. Mention specific projects or achievements that demonstrate your ability to lead complex CRM initiatives.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Global-E
✨Master the HubSpot Basics
Make sure you brush up on your HubSpot knowledge before the interview. Understand its architecture, workflows, and automation features inside out. Being able to discuss specific examples of how you've used HubSpot in past roles will show that you're not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Cross-Functional Experience
This role requires collaboration across various teams. Prepare to share examples of how you've successfully led cross-functional projects in the past. Highlight your ability to translate business needs into technical solutions, as this will demonstrate your leadership skills and understanding of complex organisational dynamics.
✨Prepare for AI Discussions
Given the emphasis on AI-driven initiatives, be ready to discuss your experience with AI tools and how they can enhance sales processes. Think about specific projects where you've implemented AI solutions or how you've used data to drive decision-making. This will show that you're forward-thinking and aligned with the company's goals.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with thoughtful questions. Inquire about the company's current challenges with HubSpot or their vision for future AI integrations. This not only shows your interest in the role but also gives you valuable insights into how you can contribute to their success.
