At a Glance
- Tasks: Build strong relationships with clients and drive revenue growth through strategic insights.
- Company: Join Global-e, the leading platform for cross-border e-commerce.
- Benefits: Hybrid work model, competitive salary, and a diverse team culture.
- Other info: Flexible hours required; embrace diversity and join our international family.
- Why this job: Make an impact by helping global brands succeed in e-commerce.
- Qualifications: Fluent in English and Italian, with 2+ years in customer success or account management.
The predicted salary is between 40000 - 50000 € per year.
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. Founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands, including Hugo Boss, Marc Jacobs, Etam, M&S, Montblanc, Forever 21, Versace, Iconic and more. We are looking for a Customer Success Manager (CSM) who will partner with Global-e and ensure the long-term success of our Enterprise clients in the EU.
The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs. This is a hybrid position with 3 days in the office and 2 days remote.
Responsibilities- Operate as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure a quick and swift process.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Generate revenue through up-selling and cross-selling existing accounts.
- Proactively identify expansion opportunities in addition to any red flags.
- Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
- Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
- Build and maintain strong and long-lasting client relationships.
- Written and verbal fluency in English and Italian (fluency in any additional languages is desirable).
- At least 2+ years experience in an Account Management or Customer Success Manager role.
- Prior B2B experience in a software, logistics or SaaS company preferred.
- Proven ability to manage multiple projects at a time.
- Experience in generating revenue by expanding on an existing book-of-business.
- Experience in delivering client-focused solutions based on customer needs.
- Strong analytical skills with the ability to present data and trends to internal and external clients.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels.
- Excellent listening, negotiation and presentation skills.
- BA/BS degree or equivalent preferable.
- With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary.
Note: Unfortunately, we are unable to support with visa sponsorships. Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.
Enterprise Customer Success Manager (Italian speaker) in London employer: Global-E
Global-e is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to build meaningful relationships with global clients. With a strong focus on professional growth, our team members benefit from diverse opportunities to develop their skills while working in a hybrid environment that promotes work-life balance. Join us in our vibrant office, where collaboration and innovation drive our success in the fast-paced world of cross-border e-commerce.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager (Italian speaker) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Global-e on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Global-e’s clients and recent projects. Show us that you understand their business and how you can help drive success for their enterprise clients.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your past experiences align with the role of Customer Success Manager. We want to hear how you’ve built relationships and driven revenue in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team!
We think you need these skills to ace Enterprise Customer Success Manager (Italian speaker) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in account management and any relevant skills that align with what we’re looking for, especially your ability to build relationships with C-level executives.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your background makes you a perfect fit for Global-e. Don’t forget to mention your fluency in Italian and any other languages you speak!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive revenue and manage client relationships. Numbers speak volumes, so if you’ve increased sales or improved client satisfaction, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Global-E
✨Know Your Client
Before the interview, research Global-e and its key clients. Understand their business model, recent news, and how they operate in the cross-border e-commerce space. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
As a Customer Success Manager, building relationships is crucial. Prepare examples of how you've successfully developed long-term relationships with clients in the past. Highlight your experience with C-level executives and how you’ve driven revenue through up-selling and cross-selling.
✨Be Data-Driven
Since the role involves analysing client performance and market trends, be ready to discuss how you've used data to inform your decisions. Bring specific examples of reports or analyses you've prepared and how they impacted your clients' strategies.
✨Prepare for Flexibility Questions
Given the hybrid nature of the position and the need for flexibility, think about how you can adapt to different working hours and environments. Be ready to discuss your approach to managing multiple projects and how you handle unexpected challenges.
