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- Tasks: Lead eCommerce strategy and manage relationships with merchants to drive online sales.
- Company: Global-e is a top platform for global direct-to-consumer e-commerce growth.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and collaboration.
- Why this job: Shape the future of eCommerce while working with leading brands and innovative technologies.
- Qualifications: 5+ years in eCommerce leadership, strong analytical skills, and a customer-centric mindset required.
- Other info: Join a diverse team dedicated to making international shopping seamless and exciting.
The predicted salary is between 64000 - 96000 ÂŁ per year.
Join to apply for the eCommerce Director role at Global-e
Join to apply for the eCommerce Director role at Global-e
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. Through our comprehensive end-to-end solutions that combine the best-in-class localization capabilities, big-data business intelligence models, and streamlined international logistics, we enable retailers and brands to increase international sales and achieve significant global online growth. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family.
Borderfree.com is the global shopping destination connecting customers to the world’s most desirable brands — all in one place. We curate the hottest trends, exclusive sales, and international favorites, making global style just a click away. Role Summary
We are seeking a highly strategic and results-oriented eCommerce Director who will lead our overall eCommerce strategy and execution, while also serving as the primary liaison and relationship manager for our valued merchants. This pivotal role requires a deep understanding of online retail, a proven track record in driving digital growth, and exceptional interpersonal skills to foster strong, productive partnerships with our merchant community. The ideal candidate will be instrumental in shaping our digital storefront, optimizing the customer journey, and ensuring merchant success on our platform. Key Responsibilities
eCommerce Strategy & Operations
- Develop and execute a comprehensive eCommerce strategy to drive online sales, customer acquisition, and retention.
- Oversee all aspects of the eCommerce platform, including site merchandising, content management, user experience (UX) / customer journey, and technical performance.
- Analyze market trends, merchant trends, competitive landscape, and customer behavior to identify new opportunities for growth and innovation.
- Manage the eCommerce activities, forecast sales, and report on key performance indicators (KPIs) such as conversion rates, average order value, and customer lifetime value.
- Collaborate closely with marketing, product, and technology teams to ensure a cohesive and optimized online presence.
- Implement A/B testing and personalization strategies to continuously improve the online shopping experience.
- Ensure the eCommerce platform is scalable, secure, and compliant with relevant regulations.
Merchant Relationship Management
- Act as the primary point of contact for strategic merchant discussions.
- Build and maintain strong, long-term relationships with existing merchants, understanding their business goals and challenges.
- Develop and implement strategies to onboard new merchants efficiently and effectively.
- Develop and implement strategies to scale and retain merchants
- Provide merchants with insights, best practices, and tools to optimize their performance on our platform (e.g., product listing optimization, promotional strategies, inventory management).
- Negotiate terms, resolve conflicts, and ensure merchant satisfaction and retention.
- Gather merchant feedback to inform product development and platform enhancements.
- Represent the voice of the merchant internally, advocating for their needs and contributing to cross-functional initiatives that impact them.
Requirements:
- Bachelor's degree in Business, Marketing, eCommerce, or a related field.
- Minimum of 5 years of experience in eCommerce leadership roles, with a strong emphasis on strategy, operations, and growth.
- Proven experience in managing B2B relationships, ideally within a marketplace or platform environment.
- Deep understanding of eCommerce platforms, technologies, and digital marketing channels (SEO, SEM, social media, email marketing).
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
- Excellent communication, negotiation, and presentation skills.
- Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment.
- A customer-centric and merchant-centric mindset with a passion for delivering exceptional experiences.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Technology, Information and Internet
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eCommerce Director (London) employer: Global-E
Contact Detail:
Global-E Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Director (London)
✨Tip Number 1
Familiarise yourself with Global-e's platform and services. Understanding their unique selling points and how they enable cross-border e-commerce will help you articulate your value during discussions.
✨Tip Number 2
Network with professionals in the eCommerce space, especially those who have experience with B2B relationships. This can provide insights into industry trends and may lead to valuable connections that could support your application.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that drove online sales and improved customer retention. Be ready to share measurable outcomes to demonstrate your impact.
✨Tip Number 4
Stay updated on the latest eCommerce technologies and digital marketing channels. Being knowledgeable about SEO, SEM, and social media trends will show your commitment to staying ahead in the industry.
We think you need these skills to ace eCommerce Director (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce leadership, strategy, and operations. Use specific examples that demonstrate your success in driving digital growth and managing B2B relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for eCommerce and how your skills align with the role at Global-e. Mention your understanding of online retail trends and your ability to foster strong merchant relationships.
Showcase Analytical Skills: Provide examples of how you've used data to drive decisions in previous roles. Highlight your experience with KPIs such as conversion rates and customer lifetime value, as these are crucial for the eCommerce Director position.
Prepare for Potential Questions: Anticipate questions related to your strategic vision for eCommerce and how you would approach merchant relationship management. Be ready to discuss your experience with A/B testing and personalisation strategies.
How to prepare for a job interview at Global-E
✨Understand the eCommerce Landscape
Before your interview, make sure you have a solid grasp of the current eCommerce trends and challenges. Research Global-e's position in the market and be prepared to discuss how you can contribute to their growth strategy.
✨Showcase Your Analytical Skills
As an eCommerce Director, you'll need to interpret data effectively. Be ready to share examples of how you've used analytics to drive decisions in previous roles, particularly in areas like conversion rates and customer behaviour.
✨Prepare for Relationship Management Questions
Expect questions about your experience in managing B2B relationships. Think of specific instances where you've successfully built partnerships with merchants and how you addressed their needs and challenges.
✨Demonstrate a Customer-Centric Mindset
Global-e values a customer-centric approach. Be prepared to discuss how you've prioritised customer experience in your past roles and how you plan to enhance the customer journey on their platform.
