At a Glance
- Tasks: Build strong relationships with enterprise clients and drive their success through strategic insights.
- Company: Join Global-e, the leading platform for global e-commerce with a collaborative culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Flexible working hours required; we celebrate diversity and welcome all applicants.
- Why this job: Make a real impact by helping top brands succeed in the global market.
- Qualifications: Fluent in English and Italian, with 2+ years in Account Management or Customer Success.
The predicted salary is between 60000 - 75000 £ per year.
Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets. Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.
Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.
We are looking for a Customer Success Manager (CSM) who will partner with Global-e and ensure the long-term success of our Enterprise clients in the EU. The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs.
This is a hybrid position with 3 days in the office and 2 days remote.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Generate revenue through up-selling and cross-selling existing accounts.
- Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
- Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
Written and verbal fluency in English and Italian (fluency in any additional languages is desirable). At least 2+ years experience in an Account Management or Customer Success Manager role. Prior B2B experience in a software, logistics or SaaS company preferred. Proven ability to manage multiple projects at a time. Strong analytical skills with the ability to present data and trends to internal and external clients. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels.
With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary. We embrace diversity and welcome applications from people of all walks of life.
Enterprise Customer Success Manager (Italian speaker) in City of London employer: Global-E
Global-e is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to thrive in the fast-paced world of e-commerce. With a strong focus on employee growth, we offer comprehensive training and development opportunities, alongside the flexibility of a hybrid working model that promotes work-life balance. Join us in our London office and be part of a global team that collaborates with renowned brands while driving meaningful change in cross-border commerce.
