At a Glance
- Tasks: Build strong client relationships and drive revenue growth through strategic insights.
- Company: Join a diverse and innovative team at Global-e, a leader in e-commerce solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real impact by helping clients succeed and grow their businesses.
- Qualifications: 3+ years in Account Management or Customer Success, with strong analytical and communication skills.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK. The Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients’ needs. This is a hybrid position with 3 days in the office and 2 days remote.
Responsibilities:
- Operate as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure a quick and swift process.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Generate revenue through up-selling and cross-selling existing accounts.
- Proactively identify expansion opportunities in addition to any red flags.
- Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
- Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
- Build and maintain strong and long-lasting client relationships.
Requirements:
- At least 3+ years experience in an Account Management or Customer Success Manager role.
- Prior B2B experience in a software, logistics or SaaS company preferred.
- Proven ability to manage multiple projects at a time.
- Experience in generating revenue by expanding on an existing book-of-business.
- Experience in delivering client-focused solutions based on customer needs.
- Strong analytical skills with the ability to present data and trends to internal and external clients.
- Excellent verbal and written English communications skills.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels.
- Excellent listening, negotiation and presentation skills.
- BA/BS degree or equivalent preferable.
With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.
Strategic Enterprise CSM – Revenue Growth (UK, Hybrid) employer: Global-e Online Ltd.
Global-e is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to build meaningful relationships with clients while driving revenue growth. With a hybrid working model that promotes flexibility, employees benefit from a supportive environment that prioritises professional development and collaboration across diverse teams. Join us in London to be part of a global family that values your contributions and encourages your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Enterprise CSM – Revenue Growth (UK, Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. We want you to shine when you get that chance to impress!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We believe showing appreciation can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see what you bring to the table!
We think you need these skills to ace Strategic Enterprise CSM – Revenue Growth (UK, Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Strategic Enterprise CSM. Highlight your experience in Account Management and Customer Success, especially any B2B roles in software or SaaS. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can drive revenue growth for our clients. Be sure to mention specific examples from your past experiences that relate to the job.
Showcase Your Analytical Skills:Since this role involves analysing client KPIs and market trends, make sure to highlight your analytical abilities. Share examples of how you've used data to inform decisions or strategies in previous roles. We love numbers as much as we love great stories!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Global-e Online Ltd.
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding Global-e's client base and their specific needs. Familiarise yourself with their key accounts and think about how you can add value to them. This will show your potential employer that you're proactive and ready to build those long-term relationships.
✨Showcase Your Revenue Growth Strategies
Be prepared to discuss specific examples of how you've successfully generated revenue through up-selling and cross-selling in previous roles. Highlight your analytical skills by sharing how you've used data to identify expansion opportunities and address any red flags.
✨Communicate Like a Pro
Since this role involves liaising with C-level executives, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to demonstrate your excellent verbal and written communication skills, and be ready to present data in a compelling way.
✨Embrace Flexibility and Adaptability
Given the hybrid nature of the role, express your willingness to adapt to different working environments and hours. Share instances where you've successfully managed multiple projects or worked outside of standard hours to meet client needs, showcasing your commitment to client success.
