At a Glance
- Tasks: Build strong relationships with clients and drive their success in the e-commerce space.
- Company: Join Global-e, a leading platform for cross-border e-commerce growth.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Diverse and inclusive workplace with a focus on career growth.
- Why this job: Make a real impact by helping global brands succeed in the digital marketplace.
- Qualifications: 1+ years in Account Management or Customer Success, preferably in B2B.
The predicted salary is between 40000 - 50000 £ per year.
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. Founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands.
We are looking for a Mid-Market Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK. The Mid-Market Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients’ needs. This is a hybrid position with 3 days in the office and 2 days remote.
Responsibilities:- Operate as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure a quick and swift process.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Generate revenue through up-selling and cross-selling existing accounts.
- Proactively identify expansion opportunities in addition to any red flags.
- Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
- Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
- Build and maintain strong and long-lasting client relationships.
- At least 1+ years experience in an Account Management or Customer Success Manager role.
- Prior B2B experience in a software, logistics or SaaS company preferred.
- Proven ability to manage multiple projects at a time.
- Experience in generating revenue by expanding on an existing book-of-business.
- Experience in delivering client-focused solutions based on customer needs.
- Strong analytical skills with the ability to present data and trends to internal and external clients.
- Excellent verbal and written English communications skills.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels.
- Excellent listening, negotiation and presentation skills.
- BA/BS degree or equivalent preferable.
With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.
Mid-Market Customer Success Manager (UK) employer: Global-e Online Ltd.
Global-e is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to build meaningful relationships with clients and drive impactful results. With a strong focus on professional growth, our team members benefit from ongoing development opportunities and the chance to work with renowned global brands in a hybrid environment that promotes work-life balance. Join us in London and be part of a diverse international family dedicated to revolutionising cross-border e-commerce.
StudySmarter Expert Advice🤫
We think this is how you could land Mid-Market Customer Success Manager (UK)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are eager to join our team at Global-e.
We think you need these skills to ace Mid-Market Customer Success Manager (UK)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Mid-Market Customer Success Manager role. Highlight relevant experience, especially in account management and customer success, and don’t forget to showcase your analytical skills and ability to drive revenue.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your background aligns with our needs. Be sure to mention any specific experiences that demonstrate your ability to build long-lasting client relationships.
Showcase Your Communication Skills:Since this role involves liaising with C-level executives, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application, and consider including examples of how you've effectively communicated with clients in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Global-e Online Ltd.
✨Know Your Clients
Before the interview, research Global-e's key clients and their industries. Understanding their business models and challenges will help you demonstrate how you can add value as a Mid-Market Customer Success Manager.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data analysis to drive client success. Highlight how your insights led to improved performance or revenue growth, as this role heavily relies on analytical skills.
✨Practice Your Communication
Since you'll be liaising with C-level executives, practice articulating your thoughts clearly and confidently. Use role-play scenarios to simulate discussions about client strategies and performance reports.
✨Demonstrate Relationship Building
Be ready to share stories about how you've developed long-term relationships with clients in the past. Emphasise your ability to act as a trusted advisor and how you've successfully navigated challenges to maintain those relationships.
