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- Tasks: Lead HubSpot architecture and drive CRM-driven GTM programs across various teams.
- Company: Global-e, the leading platform for cross-border e-commerce.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Join a dynamic team and shape the future of global e-commerce with innovative tech.
- Qualifications: 5+ years of HubSpot experience and strong project management skills.
- Other info: Fast-paced environment with exciting challenges and career advancement opportunities.
The predicted salary is between 72000 - 108000 ÂŁ per year.
Global-e (Nasdaq: GLBE) is the world’s leading platform for enabling global, direct-to-consumer cross-border e-commerce. We support hundreds of brands and retailers worldwide by managing localization, payments, duties, logistics, and compliance — end-to-end.
This role owns that engine.
We are looking for a Senior Business Operations Manager (CRM & Sales Programs) to lead our HubSpot architecture, automation, and CRM-driven GTM programs across Sales, Partnerships, BDE, and Customer Success. This is a senior, hands‑on leadership role requiring deep HubSpot expertise in a large, complex tech organization. You will design scalable CRM architecture, lead cross‑functional technical initiatives, and translate GTM needs into robust, future‑proof systems.
You’ll work closely with Revenue Operations, Business Operations, Data, IT, R&D, and GTM leadership to ensure HubSpot supports real‑world sales flows, AI‑driven initiatives, and long‑term scale.
Key Responsibilities- Lead, design, and own HubSpot architecture end‑to‑end, including:
- Workflows, automation, lifecycle logic
- Custom objects, properties, and data models
- Sales, Partnerships, BDE, and CSM pipelines
- Native and API‑based integrations
- BDE dashboard, including sequence performance and source analysis
- CSM dashboard, including Winn AI‑driven automations and signals
- Support and help manage AI‑driven lead generation and GTM programs, including:
- HubSpot and external AI integrations
- Architecture, data flows, and infrastructure dependencies
- Day‑to‑day program ownership: bugs, GTM requests, prioritization, and fixes
- Act as the CRM/RevOps partner to R&D on AI‑related initiatives
- Lead complex, cross‑functional CRM and GTM projects involving:
- Revenue Operations
- Business Operations
- Data & BI
- IT & R&D
- Sales, Partnerships, and Customer Success
- 5+ years of hands‑on HubSpot experience in a large, high‑growth tech or SaaS organization
- Deep expertise in HubSpot architecture: workflows, custom objects, pipelines, automation, and integrations
- Strong understanding of end‑to‑end sales flows, GTM motions, and commercial challenges at scale
- Proven experience leading complex, cross‑functional technical projects
- Experience building advanced dashboards and scalable reporting frameworks
- Familiarity with AI‑driven sales and RevOps initiatives (HubSpot AI, conversational AI, lead scoring, automation)
- Strong stakeholder management skills and ability to influence without authority
- Highly structured, systems‑oriented, and comfortable operating in a fast‑paced environment
Senior Business Operations Manager in London employer: Global-e Online Ltd.
Contact Detail:
Global-e Online Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially around HubSpot and CRM strategies.
✨Tip Number 3
Showcase your skills through real-world examples. When discussing your experience, highlight specific projects where you’ve led cross-functional teams or optimised processes using HubSpot.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Senior Business Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Business Operations Manager. Highlight your HubSpot experience and any relevant projects you've led that align with the job description. We want to see how your skills fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention specific examples of your work with CRM systems and cross-functional teams.
Showcase Your Technical Skills: Since this role requires deep HubSpot expertise, make sure to detail your technical skills in your application. Talk about your experience with workflows, automation, and integrations. We love seeing candidates who can demonstrate their hands-on experience!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Global-e Online Ltd.
✨Master the HubSpot Basics
Before your interview, make sure you’re well-versed in HubSpot’s architecture and functionalities. Brush up on workflows, custom objects, and automation features. Being able to discuss these elements confidently will show that you have the hands-on experience they’re looking for.
✨Showcase Your Cross-Functional Leadership
Prepare examples of past projects where you led cross-functional teams. Highlight how you translated business needs into technical solutions. This role requires collaboration across various departments, so demonstrating your ability to work with different teams will be key.
✨Understand Their GTM Strategy
Research Global-e’s go-to-market strategy and think about how your experience aligns with their goals. Be ready to discuss how you can enhance their CRM-driven GTM programs and improve efficiency. Showing that you understand their business model will set you apart.
✨Prepare for AI Discussions
Given the emphasis on AI-driven initiatives, brush up on relevant technologies and trends. Be prepared to discuss how you’ve implemented AI in past roles or how you envision it enhancing sales processes. This will demonstrate your forward-thinking approach and relevance to the role.