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- Tasks: Build strong relationships with clients and drive their success through strategic insights.
- Company: Join Global-e, the leader in cross-border e-commerce solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on client success and innovation.
- Why this job: Make a real impact by helping global brands thrive in e-commerce.
- Qualifications: Fluent in English and Italian, with 2+ years of relevant experience.
The predicted salary is between 50000 - 60000 £ per year.
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. Founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands, including Hugo Boss, Marc Jacobs, Etam, M&S, Montblanc, Forever 21, Versace, Iconic and more.
We are looking for a Customer Success Manager (CSM) who will partner with Global-e and ensure the long‑term success of our Enterprise clients in the EU. The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross‑functional internal teams to ensure the timely and successful delivery of Global-e according to clients’ needs. This is a hybrid position with 3 days in the office and 2 days remote.
Responsibilities
- Operate as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure a quick and swift process.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Generate revenue through up‑selling and cross‑selling existing accounts.
- Proactively identify expansion opportunities in addition to any red flags.
- Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
- Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
- Build and maintain strong and long‑lasting client relationships.
Requirements
- Written and verbal fluency in English and Italian (fluency in any additional languages is desirable).
- At least 2+ years experience in an relevant field.
Enterprise Customer Success Manager (Italian speaker) in London employer: Global-e Online Ltd.
Contact Detail:
Global-e Online Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager (Italian speaker) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show up with insights about Global-e and how you can contribute to their success. Tailor your answers to reflect their values and goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We suggest focusing on common questions for Customer Success Managers and showcasing your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. We recommend reiterating your enthusiasm for the role and mentioning something specific from your conversation.
We think you need these skills to ace Enterprise Customer Success Manager (Italian speaker) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Enterprise Customer Success Manager. Highlight your experience with client relationships and any relevant achievements that show you can drive revenue and support clients effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission at Global-e. Don’t forget to mention your fluency in Italian!
Showcase Your Achievements: When detailing your experience, focus on specific examples where you've successfully managed client accounts or driven growth. Numbers speak volumes, so include metrics if you can!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Global-e Online Ltd.
✨Know Your Client
Before the interview, research Global-e and its key clients. Understand their business model, recent news, and how they support brands like Hugo Boss and Versace. This will help you demonstrate your knowledge and show that you're genuinely interested in helping their clients succeed.
✨Showcase Your Relationship Skills
As a Customer Success Manager, building relationships is crucial. Prepare examples from your past experiences where you've successfully developed long-term relationships with clients, especially at the C-level. Highlight how you’ve driven revenue through up-selling or cross-selling.
✨Be Data-Driven
Since the role involves preparing performance reports and analysing KPIs, be ready to discuss how you've used data to inform strategic decisions in previous roles. Bring specific examples of how your insights led to positive outcomes for clients.
✨Practice Your Language Skills
Fluency in English and Italian is essential for this role. During the interview, be prepared to switch between languages if necessary. Practising common phrases and industry terminology in both languages can give you an edge and show your confidence.