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- Tasks: Build strong relationships with clients and drive revenue growth through strategic insights.
- Company: Global-e, a diverse and innovative company focused on client success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on client success globally.
- Qualifications: 2+ years in Account Management or Customer Success, strong analytical and communication skills.
- Other info: Flexible working hours required; embrace diversity and inclusivity in our team.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK. The Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs. This is a hybrid position with 3 days in the office and 2 days remote.
Responsibilities:
- Operate as the lead point of contact for all clients, liaising with the relevant teams at Global-e to ensure a quick and swift process.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Generate revenue through up-selling and cross-selling existing accounts.
- Proactively identify expansion opportunities in addition to any red flags.
- Prepare periodic performance reports and QBRs covering and analysing clients' KPIs.
- Support clients' strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
- Build and maintain strong and long-lasting client relationships.
Requirements:
- At least 2+ years experience in an Account Management or Customer Success Manager role.
- Prior B2B experience in a software, logistics or SaaS company preferred.
- Proven ability to manage multiple projects at a time.
- Experience in generating revenue by expanding on an existing book-of-business.
- Experience in delivering client-focused solutions based on customer needs.
- Strong analytical skills with the ability to present data and trends to internal and external clients.
- Excellent verbal and written English communications skills.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels.
- Excellent listening, negotiation and presentation skills.
- BA/BS degree or equivalent preferable.
With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary.
Note: Unfortunately, we are unable to support with visa sponsorships. Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.
Enterprise Customer Success Manager in London employer: Global-e Online Ltd.
Contact Detail:
Global-e Online Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that dream job!
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, culture, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can add value as an Enterprise Customer Success Manager.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your success in managing client relationships and driving revenue. We want to hear how you can be the trusted advisor they need!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Global-e. Let’s make it happen!
We think you need these skills to ace Enterprise Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Enterprise Customer Success Manager. Highlight your experience in account management and any relevant B2B roles, especially in software or SaaS. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help our clients thrive. Be sure to mention specific examples of how you've driven revenue or built strong client relationships.
Show Off Your Analytical Skills: Since this role involves analysing client performance and market trends, make sure to showcase your analytical abilities. Include examples of how you've used data to inform decisions or strategies in previous roles. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Global-e Online Ltd.
✨Know Your Clients Inside Out
Before the interview, research Global-e and their client base thoroughly. Understand their key accounts, market trends, and any recent news about the company. This will help you demonstrate your ability to develop long-term relationships and show that you're genuinely interested in their success.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data analysis in previous roles to drive client success. Bring examples of performance reports or QBRs you've prepared, and be ready to explain how these insights led to strategic decisions. This will highlight your ability to support clients with data-driven solutions.
✨Demonstrate Your Communication Prowess
Since you'll be liaising with C-level executives, practice articulating your thoughts clearly and confidently. Prepare a few scenarios where you've effectively communicated complex ideas to senior stakeholders. This will showcase your verbal and written communication skills, which are crucial for this role.
✨Be Ready to Discuss Revenue Generation
Think of specific instances where you've successfully upsold or cross-sold to existing clients. Be prepared to share your strategies for identifying expansion opportunities and how you addressed any red flags. This will illustrate your capability to drive revenue growth within your portfolio.
