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- Tasks: Lead client relationships and drive revenue growth through strategic insights and support.
- Company: Global-e is a top platform for cross-border e-commerce, partnering with major global brands.
- Benefits: Enjoy a hybrid work model with 3 days in the office and 2 days remote.
- Why this job: Join a diverse team and make an impact in the fast-paced e-commerce industry.
- Qualifications: Fluent in English and Italian, with 2+ years in Account Management or Customer Success.
- Other info: Flexibility required for global clients; no visa sponsorship available.
The predicted salary is between 28800 - 42000 £ per year.
Enterprise Customer Success Manager (Italian speaking)
- United Kingdom, London
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth.
Founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands, including Hugo Boss, Marc Jacobs, Etam, M&S, Montblanc, Forever 21, Versace, Iconic and more.
We are looking for a Customer Success Manager (CSM) who will partner with Global-e and ensure the long-term success of our Enterprise clients in the EU.
The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business.They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients’ needs.
This is a hybrid position with 3 days in the office and 2 days remote.
Responsibilities:
- Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-eto ensure a quick and swift process.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Generate revenue though up-selling and cross-selling existing accounts.
- Proactively identify expansion opportunities in addition to any red flags.
- Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
- Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
- Build and maintain strong and long-lasting client relationships.
Requirements
- Written and verbal fluency in English and Italian (fluency in any additional languages is desirable).
- At least 2+ years experience in an Account Management or Customer Success Manager role.
- Prior B2B experience in a software, logistics or SaaS company preferred.
- Proven ability to manage multiple projects at a time.
- Experience in generating revenue by expanding on an existing book-of-business.
- Experience in delivering client-focused solutions based on customer needs.
- Strong analytical skills with the ability to present data and trends to internal and external clients.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
- Excellent listening, negotiation and presentation skills.
- BA/BS degree or equivalent preferable.
- With our merchants being located globally, flexibility is required andwe may need you to work out of office hours when necessary.
Note: Unfortunately, we are unable to support with visa sponsorships.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.
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Enterprise Customer Success Manager (Italian speaking) employer: Global-e Online Ltd.
Contact Detail:
Global-e Online Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager (Italian speaking)
✨Tip Number 1
Familiarise yourself with Global-e's platform and the specific challenges faced by their enterprise clients. Understanding their business model and how they support global retailers will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Global-e on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships, particularly with C-level executives. Be ready to share specific examples of how you've successfully upsold or cross-sold services in previous roles.
✨Tip Number 4
Brush up on your analytical skills and be prepared to present data-driven insights. You may be asked to demonstrate how you've used data to influence client decisions or improve performance in past positions.
We think you need these skills to ace Enterprise Customer Success Manager (Italian speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management or Customer Success roles, especially in B2B environments. Emphasise your fluency in English and Italian, as well as any additional languages you may speak.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Global-e's business model and how your skills can contribute to their success. Mention specific examples of how you've developed long-term client relationships and driven revenue growth in previous roles.
Highlight Analytical Skills: In your application, be sure to mention your strong analytical skills. Provide examples of how you've used data analysis to support clients' strategic decisions or improve performance metrics in past positions.
Showcase Communication Skills: Demonstrate your ability to communicate effectively at all levels, particularly with C-level executives. Include examples of successful negotiations or presentations you've conducted, as this is crucial for the role.
How to prepare for a job interview at Global-e Online Ltd.
✨Showcase Your Language Skills
Since this role requires fluency in both English and Italian, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in Italian, so practice speaking confidently in both.
✨Understand the Company and Its Clients
Research Global-e and its client base thoroughly. Familiarise yourself with their services, key clients, and recent news. This will help you tailor your answers and show that you're genuinely interested in the company and its mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client relationships. Prepare examples from your past experience where you've successfully managed client accounts, resolved issues, or identified growth opportunities.
✨Demonstrate Analytical Skills
As the role involves preparing performance reports and analysing KPIs, be ready to discuss your analytical skills. Bring examples of how you've used data to drive decisions or improve client outcomes in previous roles.