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- Tasks: Support sales and product teams by conducting technical discussions with clients.
- Company: Global-e, the leading platform for cross-border e-commerce growth.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Why this job: Join a dynamic team and help brands expand globally with innovative tech solutions.
- Qualifications: 3+ years in solution design, strong communication skills, and a tech-savvy mindset.
- Other info: Fast-paced environment with great potential for career advancement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.
We’re looking for a skilled and enthusiastic Solutions Engineer to play a key role in supporting our Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e. The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e’s systems, as well as taking client’s feedbacks, inputs and requests back to the Product and R&D teams.
Responsibilities- Help clients understand the power and flexibility of Global-e’s platform, explaining technical features and problem solving any potential roadblocks.
- Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments.
- Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness.
- Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments.
- Provide ongoing education and technical assistance to current partners and integrate clients.
- Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects – act as the Product’s and R&D’s teams mediator.
- 3+ years experience in solution design / integration with direct client interaction, in SaaS-based environment – solutions engineer role preferred.
- Strong communication skills with the ability to deliver a solution pitch and convey complex technical concepts to both technical and non-technical audiences.
- BA/BS/Master degree in Computer Science or another technical field.
- Firm understanding of systems integration concepts, API implementation (RESTful services) and relational databases (SQL).
- Established problem-solving skills and troubleshooting abilities.
- Experience in close working interactions with distant teams.
- Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space.
- Ability to multitask and work well under deadlines in a changing environment.
- Previous experience in eCommerce and Logistics/Operations environment is a strong advantage.
Solutions Engineer in City of London employer: Global-e Online Ltd.
Contact Detail:
Global-e Online Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Global-e’s platform and be ready to discuss how your skills align with their needs. Practise explaining technical concepts in simple terms – it’ll show you can communicate effectively with both techies and non-techies.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle the technical discussions and objections that come up in the Solutions Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Global-e.
We think you need these skills to ace Solutions Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Solutions Engineer role. Highlight your experience in solution design and integration, especially in SaaS environments. We want to see how your skills align with what we do at Global-e!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about e-commerce and how you can help our clients overcome technical challenges. Let us know why you’re the perfect fit for our team!
Showcase Your Technical Skills: Don’t forget to showcase your technical skills, especially around API implementation and systems integration. We love seeing candidates who can communicate complex concepts clearly, so make sure to highlight that ability!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Good luck!
How to prepare for a job interview at Global-e Online Ltd.
✨Know Your Tech Inside Out
As a Solutions Engineer, you'll need to be well-versed in systems integration concepts and API implementation. Brush up on your knowledge of RESTful services and relational databases like SQL. Be ready to discuss how you've tackled technical challenges in the past and how you can apply that experience to Global-e's platform.
✨Master the Art of Communication
Strong communication skills are key for this role. Practice explaining complex technical concepts in simple terms, as you'll be interacting with both technical and non-technical audiences. Consider doing mock interviews with friends or colleagues to refine your pitch and ensure you're conveying your ideas clearly.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in previous roles. Think about specific scenarios where you identified a problem, developed a strategy, and successfully implemented a solution. This will demonstrate your ability to handle the technical objections that may arise during client discussions.
✨Stay Updated on Industry Trends
Global-e is at the forefront of cross-border e-commerce, so it's crucial to stay informed about the latest trends and technologies in the industry. Research recent developments in eCommerce and logistics, and be prepared to discuss how these trends could impact Global-e's clients and their integration strategies.