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- Tasks: Install, service, and repair gaming terminals while ensuring top-notch customer satisfaction.
- Company: Join Light & Wonder, a leader in the gaming technology industry.
- Benefits: Enjoy competitive salary, performance bonuses, private medical insurance, and more.
- Why this job: Combine your passion for technology with a dynamic, customer-facing role on the road.
- Qualifications: A full UK driving licence and a willingness to learn are essential.
- Other info: Full training provided, with excellent career development opportunities.
The predicted salary is between 27000 - 30000 £ per year.
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Field Service Technician – (Greater London)
Salary: £27,250 + £1,300 shift allowance + benefits
Location: N, AL, MK, LU, HP, SG, EN, WD & IG
Hours: 40 per week, rolling 5 days out of 7
About Us
At Light & Wonder, it’s all about the games. Our Gaming team delivers cutting-edge technology, products, and content to some of the most iconic casinos and operators worldwide. We’re looking for several Field Service Technicians to join our team, covering the N, AL, MK, LU, HP, SG, EN, WD, and IG postcodes, as well as the wider Greater London area.
This role is ideal for:
- Experienced technicians with a background in IT, electronics, or engineering who want to apply their skills in a dynamic, customer-facing role.
- Seasoned delivery drivers or other field-based professionals who are great with customers, comfortable travelling between sites, and want to take the next step into a technical career (Full training provided).
If you enjoy fixing things, have a genuine interest in technology, and like the independence of working on the road, this could be the perfect fit.
Key Responsibilities
- Install, service, and repair betting and gaming terminals.
- Ensure new shop installations are completed to the highest standards.
- Carry out preventive maintenance and respond to service calls.
- Coordinate and supervise the removal of equipment when required.
- Maintain strong customer relationships, providing clear operating instructions and updates.
- Log service visits, incidents, and customer feedback accurately.
What you’ll bring
- A passion for technology and the willingness to learn.
- Strong customer service and confident communication skills.
- Good time management and ability to meet targets.
- A full UK driving licence.
- Previous technical experience is an advantage but not essential – we’ll provide training and support.
What we offer
- Discretionary Annual performance bonus
- Up to 8% employer pension contributions
- Private medical insurance (option to add dependents)
- Life Assurance
- Employee Assistance Programme (EAP)
- Paid leave for your birthday or another special occasion
- Volunteering/charitable projects
- Prioritising your mental health & wellbeing
- Access to voluntary benefits (dental, critical illness cover, discount portal, and more)
- Company van, phone, tablet, tools, and training provided
- Ongoing training, career development, and clear progression opportunities
You may have experience as a:
- Field Service Technician
- Field Engineer
- IT Support
- Maintenance Engineer
- Electronics Engineer
- Electrical Engineer
- Installation Engineer
- Technical Support
- IT Trainer
- Customer Engineer
Or you may be looking to transition from a customer-facing field role (such as delivery driving) into a long-term technical career.
Qualifications
- A passion for technology and the desire and ability to learn new systems.
- Strong customer service skills.
- Clear and confident communication skills.
- Good time keeping and the ability to work to targets.
- A full UK driving license.
- Applicants with little experience, but relevant qualifications may also be considered.
- Previous experience working within a technical role would be preferable, ideally within the gaming/electronics field or IT sector.
Field Service Technician in London employer: Global Draw Limited
Contact Detail:
Global Draw Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Light & Wonder's world. Familiarise yourself with their products and services in the gaming industry. This will not only impress them but also help you tailor your answers to show how you can contribute.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to field service roles. Think about your past experiences and how they relate to the job. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Show off your customer service skills! Since this role is customer-facing, be prepared to discuss how you've handled tricky situations in the past. Highlight your communication skills and how you build relationships with clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Light & Wonder. Don’t miss out on this opportunity!
We think you need these skills to ace Field Service Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Technician role. Highlight any technical experience, customer service skills, and your passion for technology to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background makes you a great fit. Don’t forget to mention your willingness to learn and adapt!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application showcases your communication skills. Whether it’s in your CV or cover letter, let us know how you’ve successfully engaged with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Global Draw Limited
✨Know Your Tech
Brush up on your knowledge of gaming technology and equipment. Familiarise yourself with common issues that arise with betting and gaming terminals, as well as the latest trends in the industry. This will show your genuine interest and help you stand out.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare to discuss your previous experiences in customer service. Think of specific examples where you’ve gone above and beyond for a customer, as this will demonstrate your strong communication skills and ability to build relationships.
✨Time Management Matters
Be ready to talk about how you manage your time effectively, especially when juggling multiple service calls. Consider sharing strategies you’ve used in the past to meet targets or deadlines, as this will highlight your organisational skills.
✨Ask Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training process, team dynamics, or what a typical day looks like for a Field Service Technician. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.