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- Tasks: Lead a team providing first-line technical support in the gaming industry.
- Company: A top gaming technology company in Chadderton with a vibrant culture.
- Benefits: Competitive salary, performance bonuses, healthcare, and development opportunities.
- Why this job: Join a passionate team and make a difference in customer service for gamers.
- Qualifications: Experience managing support teams and excellent communication skills.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading gaming technology company in Chadderton is looking for a Helpdesk Manager to lead a team providing first-line technical support. You will motivate your team, oversee daily operations, and ensure service quality meets established standards.
The ideal candidate will have a history of managing support teams, exceptional communication skills, and a passion for customer service.
The role offers a competitive salary, performance bonuses, and comprehensive benefits, including healthcare and development opportunities.
Gaming Helpdesk Manager — Lead Support & SLA Champion employer: Global Draw Limited
Contact Detail:
Global Draw Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gaming Helpdesk Manager — Lead Support & SLA Champion
✨Tip Number 1
Network like a pro! Reach out to your connections in the gaming industry and let them know you're on the hunt for a Helpdesk Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Think about real-life scenarios where you've led a team or resolved issues, as these will come in handy when showcasing your experience.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your passion for gaming and customer service. Check out our website for openings at leading gaming tech firms and tailor your approach to fit their culture.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
We think you need these skills to ace Gaming Helpdesk Manager — Lead Support & SLA Champion
Some tips for your application 🫡
Show Your Passion for Gaming: When writing your application, let your love for gaming shine through! We want to see how your passion aligns with our mission and how it can enhance the support we provide to our customers.
Highlight Your Leadership Skills: As a Helpdesk Manager, you'll be leading a team. Make sure to showcase your experience in managing support teams and motivating others. We’re looking for examples that demonstrate your ability to inspire and drive performance.
Communicate Clearly: Exceptional communication skills are key for this role. Use clear and concise language in your application. We appreciate straightforwardness, so make sure your points come across effectively without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Let’s get started on this journey together!
How to prepare for a job interview at Global Draw Limited
✨Know Your Gaming Tech
Make sure you brush up on the latest gaming technologies and trends. Familiarise yourself with common technical issues gamers face and how to resolve them. This will show your passion for the industry and your ability to lead a support team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and managed teams in the past. Think about specific situations where you improved team performance or resolved conflicts. This will demonstrate your capability to oversee daily operations and maintain service quality.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since exceptional communication skills are key for this role, consider doing mock interviews with friends or family. This will help you convey your ideas effectively during the actual interview.
✨Emphasise Customer Service Passion
Be ready to discuss your approach to customer service. Share stories that highlight your commitment to helping customers and ensuring their satisfaction. This will resonate well with the company's focus on providing top-notch support.
