At a Glance
- Tasks: Install, service, and repair gaming terminals while ensuring top-notch customer service.
- Company: Join Light & Wonder, a leader in land-based gaming technology.
- Benefits: Enjoy competitive salary, performance bonuses, private medical insurance, and more.
- Other info: Full training provided, with clear career progression opportunities.
- Why this job: Combine your passion for technology with hands-on work in a dynamic environment.
- Qualifications: A full UK driving licence and a willingness to learn are essential.
The predicted salary is between 27000 - 29000 £ per year.
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Field Service Technician – Greater London
Salary: £27,250 + £1,300 shift allowance + benefits
Location: N, AL, MK, LU, HP, SG, EN, WD & IG
Hours: 40 per week, rolling 5 days out of 7
About Us
At Light & Wonder, it’s all about the games. Our Gaming team delivers cutting-edge technology, products, and content to some of the most iconic casinos and operators worldwide. We’re looking for several Field Service Technicians to join our team, covering the N, AL, MK, LU, HP, SG, EN, WD, and IG postcodes, as well as the wider Greater London area. This role is ideal for experienced technicians with a background in IT, electronics, or engineering who want to apply their skills in a dynamic, customer-facing role. Seasoned delivery drivers or other field-based professionals who are great with customers, comfortable travelling between sites, and want to take the next step into a technical career (full training provided). If you enjoy fixing things, have a genuine interest in technology, and like the independence of working on the road, this could be the perfect fit.
Key Responsibilities
- Install, service, and repair betting and gaming terminals.
- Ensure new shop installations are completed to the highest standards.
- Carry out preventive maintenance and respond to service calls.
- Coordinate and supervise the removal of equipment when required.
- Maintain strong customer relationships, providing clear operating instructions and updates.
- Log service visits, incidents, and customer feedback accurately.
What you’ll bring
- A passion for technology and the willingness to learn.
- Strong customer service and confident communication skills.
- Good time management and ability to meet targets.
- A full UK driving licence.
- Previous technical experience is an advantage but not essential – we’ll provide training and support.
What we offer
- Discretionary Annual performance bonus
- Up to 8% employer pension contributions
- Private medical insurance (option to add dependents)
- Life Assurance
- Employee Assistance Programme (EAP)
- Paid leave for your birthday or another special occasion
- Volunteering / charitable projects
- Prioritising your mental health & wellbeing
- Access to voluntary benefits (dental, critical illness cover, discount portal, and more)
- Company van, phone, tablet, tools, and training provided
- Ongoing training, career development, and clear progression opportunities
You may have experience as a Field Service Technician, Field Engineer, IT Support, Maintenance Engineer, Electronics Engineer, Electrical Engineer, Installation Engineer, Technical Support, IT Trainer, Customer Engineer. Or you may be looking to transition from a customer-facing field role (such as delivery driving) into a long-term technical career.
Qualifications
- A passion for technology and the desire and ability to learn new systems
- Strong customer service skills
- Clear and confident communication skills
- Good time keeping and the ability to work to targets
- A full UK driving license
- Applicants with little experience, but relevant qualifications may also be considered
- Previous experience working within a technical role would be preferable, ideally within the gaming / electronics field or IT sector
Field Service Technician employer: Global Draw Limited
Global Draw Limited is an exceptional employer, offering a dynamic work culture in the heart of Manchester that fosters collaboration and innovation. With a strong focus on employee growth, you will have access to mentorship opportunities and professional development, ensuring your career flourishes while managing payroll operations for a diverse workforce across 15 countries. Join us to be part of a forward-thinking team that values your contributions and supports your journey towards excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Global Draw Limited as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Global Draw Limited and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Global Draw Limited’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Global Draw Limited, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Global Draw Limited, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Global Draw Limited.
How to prepare for a job interview at Global Draw Limited
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Global Draw Limited offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Global Draw Limited but also helps you get a feel for whether you’d thrive in that environment.
