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For Companies At a Glance
- Tasks: Install, service, and repair gaming terminals while ensuring top-notch customer service.
- Company: Join Light & Wonder, a leader in land-based gaming technology.
- Benefits: Enjoy competitive salary, performance bonuses, private medical insurance, and more.
- Why this job: Combine your passion for technology with hands-on work in a dynamic environment.
- Qualifications: A full UK driving licence and a willingness to learn are essential.
- Other info: Full training provided, with clear career progression opportunities.
The predicted salary is between 27000 - 29000 £ per year.
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Field Service Technician – Greater London
Salary: £27,250 + £1,300 shift allowance + benefits
Location: N, AL, MK, LU, HP, SG, EN, WD & IG
Hours: 40 per week, rolling 5 days out of 7
About Us
At Light & Wonder, it’s all about the games. Our Gaming team delivers cutting-edge technology, products, and content to some of the most iconic casinos and operators worldwide. We’re looking for several Field Service Technicians to join our team, covering the N, AL, MK, LU, HP, SG, EN, WD, and IG postcodes, as well as the wider Greater London area. This role is ideal for experienced technicians with a background in IT, electronics, or engineering who want to apply their skills in a dynamic, customer-facing role. Seasoned delivery drivers or other field-based professionals who are great with customers, comfortable travelling between sites, and want to take the next step into a technical career (full training provided). If you enjoy fixing things, have a genuine interest in technology, and like the independence of working on the road, this could be the perfect fit.
Key Responsibilities
- Install, service, and repair betting and gaming terminals.
- Ensure new shop installations are completed to the highest standards.
- Carry out preventive maintenance and respond to service calls.
- Coordinate and supervise the removal of equipment when required.
- Maintain strong customer relationships, providing clear operating instructions and updates.
- Log service visits, incidents, and customer feedback accurately.
What you’ll bring
- A passion for technology and the willingness to learn.
- Strong customer service and confident communication skills.
- Good time management and ability to meet targets.
- A full UK driving licence.
- Previous technical experience is an advantage but not essential – we’ll provide training and support.
What we offer
- Discretionary Annual performance bonus
- Up to 8% employer pension contributions
- Private medical insurance (option to add dependents)
- Life Assurance
- Employee Assistance Programme (EAP)
- Paid leave for your birthday or another special occasion
- Volunteering / charitable projects
- Prioritising your mental health & wellbeing
- Access to voluntary benefits (dental, critical illness cover, discount portal, and more)
- Company van, phone, tablet, tools, and training provided
- Ongoing training, career development, and clear progression opportunities
You may have experience as a Field Service Technician, Field Engineer, IT Support, Maintenance Engineer, Electronics Engineer, Electrical Engineer, Installation Engineer, Technical Support, IT Trainer, Customer Engineer. Or you may be looking to transition from a customer-facing field role (such as delivery driving) into a long-term technical career.
Qualifications
- A passion for technology and the desire and ability to learn new systems
- Strong customer service skills
- Clear and confident communication skills
- Good time keeping and the ability to work to targets
- A full UK driving license
- Applicants with little experience, but relevant qualifications may also be considered
- Previous experience working within a technical role would be preferable, ideally within the gaming / electronics field or IT sector
Field Service Technician employer: Global Draw Limited
Contact Detail:
Global Draw Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Light & Wonder. Understand their products and values so you can show genuine interest and ask insightful questions.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to technical skills and customer service. We want you to feel confident when discussing your experience and how it relates to the Field Service Technician role.
✨Tip Number 3
Show off your passion for technology! Be ready to share examples of how you've engaged with tech in the past, whether it's fixing gadgets or learning new systems. This will help us see your enthusiasm for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows professionalism and keeps you fresh in our minds as we make decisions. Plus, it’s a great chance to reiterate your excitement about the position!
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Show Your Passion for Technology: When you're writing your application, let us see your enthusiasm for technology shine through! Share any personal projects or experiences that highlight your interest in tech, especially if they relate to gaming or electronics.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Field Service Technician role. Highlight relevant skills and experiences that match what we're looking for, like customer service and technical know-how. It shows us you’re serious about joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Global Draw Limited
✨Know Your Tech
Brush up on your knowledge of gaming technology and electronics. Familiarise yourself with common issues that arise in gaming terminals, as well as the latest trends in the industry. This will show your genuine interest and help you stand out.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare to discuss your previous experiences in customer service. Think of specific examples where you’ve gone above and beyond to help a customer, as this will demonstrate your strong communication skills.
✨Time Management Matters
Be ready to talk about how you manage your time effectively, especially when juggling multiple service calls. Consider sharing a situation where you had to prioritise tasks to meet deadlines, as this aligns with the job's requirements.
✨Ask Questions
Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
