At a Glance
- Tasks: Install, service, and repair gaming terminals while ensuring high service standards.
- Company: Join Light & Wonder, a leader in land-based gaming technology for iconic casinos worldwide.
- Benefits: Enjoy a competitive salary, company van, mobile phone, and tools provided.
- Other info: Flexible 40-hour work week with travel within designated areas.
- Why this job: Be part of an innovative team that values technology and customer service in a dynamic environment.
- Qualifications: Passion for tech, clear communication skills, and a full UK driving license required.
The predicted salary is between 27250 - 28550 £ per year.
Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Do you enjoy solving problems, working with technology, and being out on the road rather than behind a desk? Join Light & Wonder as a Field Service Technician and build a career with a global leader in gaming and entertainment technology. Whether you're an experienced technician or looking for an opportunity to develop new skills, we'll invest in your training and help you grow in a rewarding technical career. You'll spend your days supporting customers across Greater London, diagnosing faults, carrying out repairs, and ensuring our products are performing at their best. If you're self-motivated, enjoy meeting new people, and take pride in fixing things, we'd love to hear from you.
Location and Working Hours
Location: WD, AL, LU, SG, MK postcodes- please note to apply, you must live in one of the above postcodes. Hours: 40 per week, rolling 5 days out of 7 We're currently looking for technicians to cover the WD, AL, LU,SG, MK postcode areas, working a rolling 5 out of 7 day pattern.
Values
- Dare to be Bold - We bring courage to work every day and aim for the extraordinary.
- Uphold Integrity - We act with accountability, respect, and honesty in everything we do.
- Never Settle - We continuously challenge ourselves to improve and innovate.
- Celebrate Perspectives - We value diverse thinking and different viewpoints.
- Win as a Team - We support one another and succeed together
What You'll Do
- Install, service, and repair gaming and betting terminals across customer sites.
- Complete new venue installations to the highest standards.
- Carry out preventative maintenance and respond quickly to service requests.
- Diagnose and resolve technical issues, ensuring minimal disruption for customers.
- Coordinate equipment removals and upgrades when required.
- Build strong relationships with customers, providing clear updates and operational guidance.
- Accurately record service visits, maintenance activities, and customer feedback.
- Travel across your designated region, managing your daily schedule effectively.
What You'll Bring
- A genuine interest in technology and troubleshooting.
- Strong customer service skills and confidence communicating with a wide range of people.
- The ability to work independently and manage your own workload.
- Good organisation and time management skills.
- A proactive approach to problem-solving and delivering excellent service.
- A full UK driving licence.
- Experience in IT, electronics, engineering, maintenance, delivery, or another field-based role would be advantageous, but isn't essential.
Qualifications
- A full valid UK driving license
- Live in one of these postcodes: WD, AL, LU, SG, MK
How You’ll Grow
Gain specialist training on industry-leading gaming and betting technology. Develop valuable technical, diagnostic, and fault-finding skills that can support a long-term career in engineering and field service. Build experience working independently while developing strong customer relationship and service management skills.
Benefits
- Annual performance bonus
- 25 days' holiday plus bank holidays
- 1 day paid leave to work on charitable projects
- 1 day paid for personal celebration e.g. birthdays
- Half Day for Health, encouraging you to take time away for you and your wellbeing
- Up to 8% employer pension contributions
- A reward platform offering cycle to work, shopping and lifestyle discounts/cashback
- Remote GP access alongside a wellbeing platform
- Private Medical Insurance
- Elective benefits including Tastecard, travel insurance, dental insurance and Give As You Earn Employee Assistance Programme (EAP)
Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 7,000+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it's all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices.
Light & Wonder are an Equal Opportunity Employer and encourage applications from all walks of life regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
If you are invited to an interview, please let us know if there are any reasonable adjustments, we can make to the recruitment process that will enable you to perform to the best of your ability.
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Field Service Tech in London employer: Global Draw Limited
Global Draw Limited is an exceptional employer, offering a dynamic work culture in the heart of Manchester that fosters collaboration and innovation. With a strong focus on employee growth, you will have access to mentorship opportunities and professional development, ensuring your career flourishes while managing payroll operations for a diverse workforce across 15 countries. Join us to be part of a forward-thinking team that values your contributions and supports your journey towards excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Tech in London
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Field Service Tech in London
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Global Draw Limited's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Global Draw Limited. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Global Draw Limited
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Global Draw Limited.
