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For Companies At a Glance
- Tasks: Provide exceptional member service and support to area branches while promoting financial products.
- Company: Join a community-focused credit union dedicated to helping members achieve their financial goals.
- Benefits: Enjoy competitive salary, comprehensive health insurance, 401(k) match, and tuition reimbursement.
- Other info: Dynamic role with opportunities for growth and community engagement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: High school diploma and two years of relevant experience preferred; passion for helping others is key.
The predicted salary is between 53226 - 81405 £ per year.
Overview
Reports to: Varies by location
Functions Supervised: None
Primary Functions:
- Provide branch assistance to area branches.
- Assist in conducting training to branch employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable, and courteous member service while recommending financial products and services to meet member needs.
- Provide support regarding new products, services, technology, and new programs and processes to encourage change.
- Contribute to the growth of the credit union by achieving individual, branch, and business line goals through leadership activities.
Duties and Responsibilities
- Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization.
- Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines.
- Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve members’ financial well-being.
- Coach, lead and motivate branch employees, and assist with training of products and services and updates on policies and procedures for area branches.
- Build meaningful relationships by participating in branch promotions and community events.
- Obtain state mandated insurance license to quote and bind Personal Lines insurance products.
- Support the Member Service Center by monitoring call activities and appropriately allocating assistance as branch and MSC needs arise.
- Provide recommendations for branch and organizational enhancements with consideration for the member and employee experience.
- Assume supervision and responsibility for area branches as assigned.
- Perform other duties as assigned.
Qualifications
- Education: High school graduate or equivalent.
- Creditable Experience in Lieu of Education: Two years of increasingly responsible experience in a related field preferred.
- Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Strong communication and personnel management skills. Ability to effectively ask open-ended questions, problem-solve and provide solutions. Must be able to travel and may require use of own vehicle. Must be able to lift 25 pounds.
Compensation
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range. Salary Pay Range: 12 $53,226 - $81,405 annually
Benefits
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Equal Opportunity Employer
Senior Branch Services Specialist in Street employer: Global Credit Union
Contact Detail:
Global Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Branch Services Specialist in Street
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the credit union's values and community involvement. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your member engagement strategies! Think about how you would approach existing and prospective members. Role-play scenarios with a friend or family member to refine your consultative approach and ensure you're ready to demonstrate your relationship-building skills.
✨Tip Number 3
Show off your coaching skills! Be prepared to discuss how you've motivated and trained others in previous roles. Share specific examples of how you've helped colleagues improve their performance or adapt to new products and services.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Senior Branch Services Specialist in Street
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in member service and relationship building. We want to see how your skills align with our values and the role of a Senior Branch Services Specialist.
Showcase Your Passion: Let your enthusiasm for helping people shine through! Share specific examples of how you've positively impacted members or clients in previous roles. We love seeing candidates who are genuinely passionate about making a difference.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Global Credit Union
✨Know Your Products Inside Out
Make sure you have a solid understanding of the credit union's products and services. Be prepared to discuss how these can meet member needs and improve their financial well-being. This will show your passion for helping people and your ability to provide knowledgeable service.
✨Demonstrate Your Coaching Skills
Since the role involves training and motivating branch employees, think of examples from your past experiences where you've successfully coached or led a team. Highlight your communication skills and how you’ve helped others grow in their roles.
✨Engage with Real Scenarios
Prepare for situational questions by thinking about how you would handle specific member interactions. Use a consultative approach in your answers, showing that you can ask open-ended questions and provide tailored solutions to enhance member relationships.
✨Show Your Community Spirit
The job requires participation in branch promotions and community events, so be ready to share your experiences in community engagement. Discuss how you’ve built relationships in the past and how you plan to contribute to the credit union’s culture and values.