At a Glance
- Tasks: Conduct quality control reviews in Fraud Operations and Dispute Resolution.
- Company: Join a leading financial institution focused on integrity and member service.
- Benefits: Enjoy competitive salary, comprehensive health insurance, and tuition reimbursement.
- Other info: Opportunities for career advancement based on performance and management recommendations.
- Why this job: Make a difference by ensuring compliance and enhancing member experiences.
- Qualifications: High school diploma with experience in quality control or compliance preferred.
The predicted salary is between 112677 - 112677 £ per year.
Reports to: Fraud Strategy & Analytics Manager
Functions Supervised: None
Primary Functions:
- Perform quality control reviews and testing of the Fraud Operations and Dispute Resolution pillars.
- Conduct sample alert/case reviews for policy and procedure compliance, including decision quality, loss mitigation, case resolution, and regulatory compliance.
- Perform quality control reviews on member interactions to ensure top-tier member service and respond to consumer complaints.
Duties And Responsibilities:
- Possess and maintain a subject matter expert (SME) level of knowledge of Fraud Operations and Dispute Resolution processes, procedures, and systems.
- Prepare testing plans and scripts for review and sign-off by functional pillar management.
- Review testing samples, including reports, alerts, cases, disputes, member interactions, referrals, and reimbursements to ensure adherence to established policy and procedures.
- Review timeliness of Fraud Operations and/or Dispute Resolution activities and escalations for adherence to established policies and procedures.
- Issue draft and final reports of observations and testing results.
- Recommend changes to policies and procedures to reduce risk of employee errors, oversights, and malfeasance.
- Review consumer complaints to ensure timely resolution, identify training opportunities, and propose process improvements.
- Review member interactions with consideration for the member experience.
- Present findings to management by conducting presentations and preparing written reports.
- Assist management to provide knowledge and skills development to department staff, as requested.
- Collaborate and share testing results with Fraud Strategy Officer and Fraud Reporting Analyst.
- Contribute to departmental Monthly Business Reviews (MBR), Key Performance Indicator (KPI), and Key Risk Indicator (KRI) reports.
- Gather data and documentation for assisting Operations Compliance in responding to audits and regulatory exams.
- Ensure compliance with laws, rules, regulations, policies, and procedures applicable to assigned departments and related credit union activities.
- Exercise discretion and maintain confidentiality.
- Perform other duties as assigned.
Qualifications:
- Education: High school graduate or equivalent.
- Experience/Skills: Prior experience in Quality Control, Quality Assurance, Compliance Testing, or Auditing preferred.
- Knowledge of quality control tools, statistical analysis, and root cause analysis desired.
- Proactive team member with a demonstrated ability to identify and address challenges, while consistently earning the trust and collaboration of colleagues, employees, members, and external partners.
- Must have strong oral and written communication skills, and general knowledge of financial transactions.
- Demonstrates skill in creating high-quality presentations and reports using the full suite of Microsoft tools such as Word, Excel, PowerPoint, and Visio.
- Demonstrates proficiency in interpreting and implementing regulations and procedures during case evaluations, while consistently upholding objectivity and autonomy.
- Ability to work independently with strong problem-solving and de-escalation skills required.
Tenure: Assignment to the Fraud Quality Control Officer I (Category 10), or Fraud Quality Control Officer II (Category 09) position will be determined by the candidate’s education and/or experience. Advancement requires management recommendation and will be based on the candidate’s experience and performance.
Compensation: Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.
Salary Pay Range: 09 $69,557 - $112,677 annually
Salary Pay Range: 10 $63,233 - $99,908 annually
Benefits:
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Equal Opportunity Employer
Fraud Quality Control Officer I in Street employer: Global Credit Union
As a Symitar Engineer at our company, you will thrive in a collaborative and innovative work culture that prioritises employee growth and development. With comprehensive benefits including tuition reimbursement and a robust 401(k) plan, we are committed to supporting your professional journey while ensuring a healthy work-life balance. Join us in a dynamic environment where your contributions directly impact our product development and business outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Quality Control Officer I in Street
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Global Credit Union looking for candidates who are engaged and informed.
We think you need these skills to ace Fraud Quality Control Officer I in Street
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Global Credit Union. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Global Credit Union
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Global Credit Union’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
