At a Glance
- Tasks: Manage cardholder requests, resolve member issues, and ensure system accuracy.
- Company: Join a supportive credit union focused on member satisfaction.
- Benefits: Enjoy competitive pay, comprehensive health plans, and tuition reimbursement.
- Other info: Opportunities for career advancement based on performance.
- Why this job: Be part of a team that makes a real difference in members' financial lives.
- Qualifications: High school diploma and experience in a similar role preferred.
Overview
Reports to: Card Administration Manager
Functions Supervised: None
Primary Functions:
Assist in the administration of the operational aspects for all card products.
Duties And Responsibilities:
- Portfolio maintenance - Responsible for cardholder maintenance requests, posting monetary corrections, researching member inquiries and working with vendors.
- Department Collaboration - Responsible for working with multiple departments, branches and employees to resolve member issues.
- System Applications - Responsible for performing tasks within various financial and operational systems to ensure accuracy and compliance.
- Organizational knowledge - Maintain a working knowledge of card products, credit union operations and best practices.
Qualifications
Education: High School graduate or equivalent.
Creditable Experience in Lieu of Education: One year's experience in a comparable position.
Experience/Skills: Proficiency in Microsoft Windows, Outlook, Word and Excel. Must have excellent organizational skills, strong oral and written communication skills and work effectively under pressure.
Tenure:
Assignment to the Card Administration Operations Specialist II (Category 12) requires satisfactory performance in the Card Administration Operations Specialist I position (Category 13) with proven ability to manage an increase in job responsibility and be in the position for at least six months. Assignment to the Card Administration Operations Specialist III (Category 11) requires performance that meets or exceeds expectations in the Card Administration Operations Specialist II (Category 12) position with proven ability to manage an increase in job responsibilities. Assignment to the Senior Card Administration Operations Specialist (Category 10) requires performance that meets or exceeds expectations in the Card Administration Operations Specialist III position (Category 11) with proven ability to manage an increase in job responsibilities. Advancement requires management recommendation and will be based on candidate's performance.
Compensation:
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.
Salary Pay Range:
- 10: $63,233 - $99,908 annually
- 11: $57,484 - $90,230 annually
- 12: $53,226 - $81,405 annually
- 13: $49,284 - $73,391 annually
Benefits:
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Equal Opportunity Employer
Card Administration Operations Specialist I, II, III, Senior in Street employer: Global Credit Union
As a Symitar Engineer at our company, you will thrive in a collaborative and innovative work culture that prioritises employee growth and development. With comprehensive benefits including tuition reimbursement and a robust 401(k) plan, we are committed to supporting your professional journey while ensuring a healthy work-life balance. Join us in a dynamic environment where your contributions directly impact our product development and business outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Card Administration Operations Specialist I, II, III, Senior in Street
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Global Credit Union. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Card Administration Operations Specialist I, II, III, Senior in Street
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Global Credit Union.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Global Credit Union's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Global Credit Union
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Global Credit Union.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Global Credit Union will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Global Credit Union employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
