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- Tasks: Contact members to arrange repayment of charged-off accounts and respond to inquiries.
- Company: Join Global Credit Union, a supportive and inclusive workplace.
- Benefits: Enjoy competitive pay, comprehensive health insurance, and tuition reimbursement.
- Why this job: Make a difference by helping members manage their financial obligations.
- Qualifications: High school diploma and one year of experience in collections or problem-solving.
- Other info: Great opportunities for career advancement and professional development.
The predicted salary is between 40000 - 60000 £ per year.
Join to apply for the Special Credits Recovery Officer I, II, III role at Global Credit Union.
Overview
Reports To: Senior SC Recovery Officer.
Primary Functions: Responsible for collection of charged-off financial obligations owed to the credit union.
Duties And Responsibilities:
- Contact members regarding charged-off accounts and arrange for repayment of those debts.
- Respond to member inquiries regarding financial obligations owed to the credit union.
- Perform "skip traces" as required.
- Arrange and approve settlements and payment agreements as necessary on charged-off accounts within credit union guidelines.
- Analyze and recommend to the Senior Special Credits Recovery Officer, when appropriate, adverse actions on accounts to include, but not limited to, repossession of collateral, closure of credit limits, blocks on credit cards, legal actions and account codes to alert other credit union departments of losses and fraud accounts.
- Assist in the development and training of staff for compliance with all policies, laws, and procedures as they relate to collections.
- Perform other duties as assigned.
Qualifications
Education: High school graduate or equivalent.
Experience/Skills: One year's experience in the collection field with a knowledge of current regulations regarding collections or one year experience with this credit union in a problem-solving capacity which routinely requires independent decision making. Direct and varied member contact is also a requirement. Requires good written and verbal communication skills.
Tenure: Special Credits Recovery Officer II (Category 11) requires 12 months tenure in the Special Credits Recovery Officer I (Category 12) position with performance that meets or exceeds expectations. Special Credits Recovery Officer III (Category 10) requires 12 months tenure in the Special Credits Recovery Officer II (Category 11) position with performance that meets or exceeds expectations. Assignment to Senior Special Credits Recovery Officer (Category 09) will be determined by the candidate's education or experience. Directly related work experience and/or accelerated training completion may be substituted for tenure.
Compensation
Special Credits Recovery Officer I (Category 12): $53,226 - $81,405 annually. Special Credits Recovery Officer II (Category 11): $57,484 - $90,230 annually. Special Credits Recovery Officer III (Category 10): $63,233 - $99,908 annually. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.
Benefits
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Click here to view Global’s comprehensive Benefits Programs.
Equal Opportunity Employer
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Special Credits Recovery Officer I, II, III employer: Global Credit Union
Contact Detail:
Global Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Special Credits Recovery Officer I, II, III
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and collections field. You never know who might have a lead on the Special Credits Recovery Officer role or can give you insider tips about the hiring process.
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. Since this role involves direct member contact, practice how you’d handle inquiries and repayment arrangements. Role-play with a friend to get comfortable!
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experience where you successfully resolved issues or made independent decisions. This will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Special Credits Recovery Officer I, II, III
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Special Credits Recovery Officer role. Highlight your relevant experience in collections and any problem-solving skills that align with what we’re looking for.
Show Off Your Communication Skills: Since good written and verbal communication is key for this role, don’t shy away from showcasing these skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Be Specific About Your Experience: When detailing your past roles, be specific about your achievements and responsibilities. If you’ve handled charged-off accounts or member inquiries, let us know how you managed those situations effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status there too!
How to prepare for a job interview at Global Credit Union
✨Know Your Stuff
Before the interview, make sure you understand the role of a Special Credits Recovery Officer. Familiarise yourself with the responsibilities like contacting members about charged-off accounts and arranging repayments. This will show that you're genuinely interested and prepared.
✨Brush Up on Regulations
Since this role involves knowledge of current regulations regarding collections, take some time to review relevant laws and guidelines. Being able to discuss these during your interview will demonstrate your expertise and readiness for the position.
✨Practice Your Communication Skills
Good written and verbal communication skills are crucial in this role. Try practising common interview questions with a friend or in front of a mirror. Focus on clearly explaining your past experiences and how they relate to the job at hand.
✨Showcase Problem-Solving Abilities
Be ready to share examples of how you've handled challenging situations in previous roles. Whether it's dealing with difficult member inquiries or making independent decisions, showcasing your problem-solving skills will set you apart from other candidates.
