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For Companies At a Glance
- Tasks: Engage with members to manage financial obligations and assist in repayment arrangements.
- Company: Join Global Credit Union, a supportive and inclusive workplace.
- Benefits: Enjoy competitive pay, comprehensive health plans, and tuition reimbursement.
- Why this job: Make a difference by helping members navigate their financial challenges.
- Qualifications: High school diploma and strong communication skills required.
- Other info: Great opportunities for career advancement in a dynamic finance environment.
The predicted salary is between 40000 - 60000 ÂŁ per year.
Special Credits Control Officer I, II, III
Join to apply for the Special Credits Control Officer I, II, III role at Global Credit Union.
Primary Functions: Perform collection activity on assigned accounts.
Reports to
Senior Special Credits Control Officer
Responsibilities
- Contact members regarding delinquent financial obligations and make arrangements for repayment.
- Respond to member inquiries regarding financial obligations owed to the credit union.
- Perform \”skip-traces\” as required.
- Analyze and initiate documentation necessary for refinancing loans and loan extension requests.
- Analyze and recommend to supervisors, when appropriate, adverse actions on accounts to include repossessions, closure of credit limits, blocks on credit and debit cards, legal actions and account codes to alert other credit union departments of potential losses.
- Perform other duties as assigned.
Qualifications
- Education: High School Graduate or equivalent.
- Creditable Experience in Lieu of Education: Not Applicable.
- Experience/Skills: Applicants must display aptitude and abilities to perform collection actions as required on past‑due financial obligations and provide members assistance in adverse situations. For internal applicants, a minimum of six months of experience with direct and varied member contacts at the credit union is required. Requires good verbal communication skills.
- Tenure:
- Special Credits Control Officer II, Category 11 requires proven acceptable performance standards in the opinion of management that meet or exceed expectations for proficiency and efficiency in the collection of past‑due financial obligations for a minimum period of six months as a SC Control Officer I.
- Special Credits Control Officer III, Category 10 requires twelve months tenure in the SC Control Officer II position with performance that meets or exceeds expectations for proficiency and efficiency in the collection of past‑due financial obligations and problem‑solving capacity for adverse situations involving members and their account relationships.
- At management’s discretion, directly related work experience and/or accelerated training completion may be substituted for tenure.
Salary Pay Range
- Special Credits Control Officer I (Category 12): $53,226 – $81,405 annually
- Special Credits Control Officer II (Category 11): $57,484 – $90,230 annually
- Special Credits Control Officer III (Category 10): $63,233 – $99,908 annually
Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new‑hire base salaries generally fall within the minimum to midpoint of the listed range.
Benefits
- Short‑term and long‑term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
- Click here to view Global’s comprehensive Benefits Programs
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Finance and Sales
Referrals increase your chances of interviewing at Global Credit Union by 2x.
Equal Opportunity Employer
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Special Credits Control Officer I, II, III employer: Global Credit Union
Contact Detail:
Global Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Special Credits Control Officer I, II, III
✨Tip Number 1
Get to know the company! Research Global Credit Union and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with members regarding financial obligations, being clear and confident in your speech is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to finance. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Global Credit Union family. Don’t miss out on this opportunity!
We think you need these skills to ace Special Credits Control Officer I, II, III
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Special Credits Control Officer role. Highlight your relevant experience and skills that match the job description, especially your ability to handle financial obligations and member inquiries.
Showcase Your Communication Skills: Since good verbal communication is key for this role, don’t forget to demonstrate your communication skills in your written application. Use clear and concise language to convey your points effectively.
Be Specific About Your Experience: When detailing your past experiences, be specific about your roles and responsibilities. If you’ve dealt with collections or member assistance before, share those stories to show us you’re a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Global Credit Union
✨Know Your Stuff
Before the interview, make sure you understand the role of a Special Credits Control Officer. Familiarise yourself with collection activities, member inquiries, and the types of adverse actions you might need to recommend. This knowledge will help you answer questions confidently and show that you're serious about the position.
✨Practice Your Communication Skills
Since good verbal communication is key for this role, practice explaining complex financial concepts in simple terms. You might be asked how you would handle a difficult conversation with a member about their delinquent account, so role-playing these scenarios can really help you shine.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples from your past experiences where you've successfully resolved issues or helped members in adverse situations. Highlighting your problem-solving skills will demonstrate your aptitude for handling the challenges that come with this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools used for skip-tracing, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
