At a Glance
- Tasks: Provide top-notch member service and support branch employees in achieving their goals.
- Company: Join a community-focused credit union dedicated to helping members thrive.
- Benefits: Enjoy competitive salary, comprehensive health insurance, 401(k) match, and tuition reimbursement.
- Other info: Dynamic role with opportunities for leadership and community engagement.
- Why this job: Make a real difference in people's financial lives while growing your career.
- Qualifications: Passion for helping others, strong communication skills, and some experience preferred.
The predicted salary is between 53226 - 81405 € per year.
Overview
Reports to: Varies by location
Functions Supervised: None
Primary Functions:
- Provide branch assistance to area branches.
- Assist in conducting training to branch employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable, and courteous member service while recommending financial products and services to meet member needs.
- Provide support regarding new products, services, technology, and new programs and processes to encourage change.
- Contribute to the growth of the credit union by achieving individual, branch, and business line goals through leadership activities.
Duties and Responsibilities:
- Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization.
- Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines.
- Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve members’ financial well-being.
- Coach, lead and motivate branch employees, and assist with training of products and services and updates on policies and procedures for area branches.
- Build meaningful relationships by participating in branch promotions and community events.
- Obtain state mandated insurance license to quote and bind Personal Lines insurance products.
- Support the Member Service Center by monitoring call activities and appropriately allocating assistance as branch and MSC needs arise.
- Provide recommendations for branch and organizational enhancements with consideration for the member and employee experience.
- Assume supervision and responsibility for area branches as assigned.
- Perform other duties as assigned.
Qualifications:
- Education: High school graduate or equivalent.
- Creditable Experience in Lieu of Education: Two years of increasingly responsible experience in a related field preferred.
- Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Strong communication and personnel management skills. Ability to effectively ask open-ended questions, problem-solve and provide solutions. Must be able to travel and may require use of own vehicle. Must be able to lift 25 pounds.
Compensation:
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range. Salary Pay Range: 12 $53,226 - $81,405 annually.
Benefits:
- Short-term and long-term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Equal Opportunity Employer
Senior Branch Services Specialist in Somerset employer: Global Credit Union
As a Senior Branch Services Specialist, you will thrive in a supportive and dynamic work environment that prioritises professional development and member engagement. Our company offers comprehensive benefits, including generous leave programs and tuition reimbursement, fostering a culture of growth and collaboration. Located in a community-focused setting, we encourage our employees to build meaningful relationships while contributing to the financial well-being of our members.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Branch Services Specialist in Somerset
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join online forums, or even hit up social media groups. The more you engage, the better your chances of landing that Senior Branch Services Specialist role.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. Focus on showcasing your passion for helping people and your knowledge of credit union products. This will help you feel more confident when it’s time to shine.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way. Plus, applying directly shows you’re serious about joining our team and helps us get to know you better.
We think you need these skills to ace Senior Branch Services Specialist in Somerset
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Branch Services Specialist role. Highlight your experience in member service and any relevant training you've conducted, as this will show us you're a great fit for our team.
Showcase Your Passion:We love candidates who are passionate about helping people! In your application, share specific examples of how you've built relationships and assisted members in achieving their financial goals. This will help us see your commitment to our values.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that we receive all your details correctly and helps us process your application faster. We can't wait to hear from you!
How to prepare for a job interview at Global Credit Union
✨Know Your Products Inside Out
Make sure you have a solid understanding of the credit union's products and services. Be prepared to discuss how these can benefit members and how you would recommend them based on individual needs. This shows your expertise and commitment to helping members achieve their financial goals.
✨Showcase Your People Skills
As a Senior Branch Services Specialist, you'll be engaging with members regularly. During the interview, highlight your experience in building relationships and providing excellent customer service. Use specific examples to demonstrate how you've successfully interacted with clients or team members in the past.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as a dissatisfied member or a new product launch. Think through potential scenarios and prepare your responses using the STAR method (Situation, Task, Action, Result) to clearly articulate your thought process and problem-solving skills.
✨Demonstrate Your Leadership Qualities
Since this role involves coaching and motivating branch employees, be ready to discuss your leadership style. Share examples of how you've led teams or trained others, and explain how you would foster a positive environment that encourages growth and collaboration among staff.
