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- Tasks: Engage with members to manage and resolve financial obligations effectively.
- Company: Join Global Credit Union, a supportive and inclusive workplace.
- Benefits: Enjoy competitive pay, health insurance, 401(k) matching, and tuition reimbursement.
- Why this job: Make a difference in members' financial lives while building your career.
- Qualifications: High school diploma and strong communication skills required.
- Other info: Entry-level position with opportunities for growth and advancement.
The predicted salary is between 40000 - 60000 £ per year.
Join to apply for the Special Credits Control Officer I, II, III role at Global Credit Union.
Primary Functions: Perform collection activity on assigned accounts.
Reports to: Senior Special Credits Control Officer
Responsibilities:
- Contact members regarding delinquent financial obligations and make arrangements for repayment.
- Respond to member inquiries regarding financial obligations owed to the credit union.
- Perform "skip-traces" as required.
- Analyze and initiate documentation necessary for refinancing loans and loan extension requests.
- Analyze and recommend to supervisors, when appropriate, adverse actions on accounts to include repossessions, closure of credit limits, blocks on credit and debit cards, legal actions and account codes to alert other credit union departments of potential losses.
- Perform other duties as assigned.
Qualifications:
- Education: High School Graduate or equivalent.
- Creditable Experience in Lieu of Education: Not Applicable.
- Experience/Skills: Applicants must display aptitude and abilities to perform collection actions as required on past‐due financial obligations and provide members assistance in adverse situations. For internal applicants, a minimum of six months of experience with direct and varied member contacts at the credit union is required. Requires good verbal communication skills.
Tenure:
- Special Credits Control Officer II, Category 11 requires proven acceptable performance standards in the opinion of management that meet or exceed expectations for proficiency and efficiency in the collection of past‐due financial obligations for a minimum period of six months as a SC Control Officer I.
- Special Credits Control Officer III, Category 10 requires twelve months tenure in the SC Control Officer II position with performance that meets or exceeds expectations for proficiency and efficiency in the collection of past‐due financial obligations and problem‐solving capacity for adverse situations involving members and their account relationships.
- At management's discretion, directly related work experience and/or accelerated training completion may be substituted for tenure.
Salary Pay Range:
- Special Credits Control Officer I (Category 12): $53,226 – $81,405 annually
- Special Credits Control Officer II (Category 11): $57,484 – $90,230 annually
- Special Credits Control Officer III (Category 10): $63,233 – $99,908 annually
Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new‐hire base salaries generally fall within the minimum to midpoint of the listed range.
Benefits:
- Short‐term and long‐term incentives
- Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization and critical illness
- Tuition Reimbursement
- Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Click here to view Global's comprehensive Benefits Programs.
Seniority level: Entry level
Employment type: Full‐time
Job function: Finance and Sales
Referrals increase your chances of interviewing at Global Credit Union by 2x.
Equal Opportunity Employer
Special Credits Control Officer I, II, III in Adwick le Street employer: Global Credit Union
Contact Detail:
Global Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Special Credits Control Officer I, II, III in Adwick le Street
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit union sectors. Let them know you're on the hunt for a Special Credits Control Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your communication skills and be ready to discuss how you've handled past-due accounts or member inquiries. We want you to shine when it comes to showcasing your problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you're genuinely interested in the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can easily track your application status and stay updated on new opportunities at Global Credit Union.
We think you need these skills to ace Special Credits Control Officer I, II, III in Adwick le Street
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Special Credits Control Officer role. Highlight your relevant experience in collections and member interactions, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since good verbal communication is key for this role, don’t forget to showcase your ability to communicate effectively in your application. Use clear and concise language to demonstrate your skills right from the start!
Be Honest About Your Experience: If you have experience in financial obligations or collections, be upfront about it. We appreciate honesty and want to see how your background aligns with our needs, so don’t hold back on sharing your relevant experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Global Credit Union
✨Know Your Stuff
Before the interview, make sure you understand the role of a Special Credits Control Officer. Familiarise yourself with collection activities, member inquiries, and the importance of effective communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Scenarios
Think about potential scenarios you might face in this role, such as handling a difficult member or making repayment arrangements. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to handle adverse situations. This will showcase your readiness for the job.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the challenges faced by the department, or how success is measured in this role. This shows that you’re engaged and thinking critically about how you can contribute to the credit union.
✨Dress the Part
Even if the company has a casual dress code, it’s always best to dress professionally for the interview. A smart appearance can make a great first impression and shows that you take the opportunity seriously. Aim for business casual to strike the right balance.
