Customer Service Specialist in Cannock

At GCF, we’re powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 38 million ft² in 14+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences.

We are seeking a Customer Service Specialist to join our UK team and play a key role in driving customer satisfaction, retention, and business growth.

Location:

Lakeside, Cannock, Staffordshire, United Kingdom, WS11 1SL

What You’ll Do

• Manage and develop relationships with a portfolio of B2B eCommerce clients, serving as their primary point of contact and trusted logistics partner.
• Lead client onboarding, service adoption, and ongoing account support to ensure long-term success.
• Collaborate cross-functionally with Operations, Technology, Sales, and internal teams to deliver seamless customer experiences.
• Monitor fulfillment performance, analyze operational data, identify potential issues, and drive continuous improvement initiatives.
• Conduct regular client business reviews, provide performance insights, and maintain proactive communication with key stakeholders.
• Identify opportunities for service expansion and support client growth through value-added solutions.

What You’ll Need

• Experience in customer success, account management, warehouse operations or logistics operations (3PL/eCommerce preferred).
• Strong problem-solving skills and the ability to simplify complex logistics topics for clients.
• Excellent communication and relationship-building abilities.
• Experience with logistics platforms, WMS, or order management systems is a plus.
• Bachelor’s degree preferred or equivalent experience in logistics, supply chain, or business.
• Fluent in both Chinese (Mandarin) and English.

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