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- Tasks: Be the go-to person for resolving customer tech issues and ensuring satisfaction.
- Company: Join a tech-savvy team at Global Channel Management, experts in recruiting and staff augmentation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Kickstart your career in tech while making a real impact on customer experiences.
- Qualifications: 3+ years in Help Desk Support; A+ or MCP certification preferred.
- Other info: Ideal for tech enthusiasts looking to develop their skills in a supportive setting.
The predicted salary is between 28800 - 48000 £ per year.
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs while still requiring the best talent for the job.
Considered the Initial Point of Contact or Help Desk Specialist for all incoming customer technical issues (including outside vendors). Processes customer queries/issues, follows document blueprints and standard operating procedures, ensures accurate logging of all calls, and achieves high customer satisfaction levels.
Qualifications:
- Windows 2000 Server operating system.
- 3+ years working Help Desk Support, certified A+ or MCP preferred.
- Network/Desktop troubleshooting experience with: Re-Imaging Desktops, Windows XP Operating Systems, Windows 2000 Server operating system.
HELP DESK REP employer: Global Channel Management, Inc.
Contact Detail:
Global Channel Management, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HELP DESK REP
✨Tip Number 1
Familiarise yourself with common technical issues related to Windows operating systems, especially Windows 2000 Server and XP. Being able to discuss these confidently during an interview will show your expertise and readiness for the role.
✨Tip Number 2
Brush up on your customer service skills, as this role requires high levels of customer satisfaction. Prepare examples of how you've successfully resolved customer issues in the past to demonstrate your ability to handle similar situations.
✨Tip Number 3
Network with current or former Help Desk Representatives to gain insights into the day-to-day responsibilities and challenges of the role. This can provide you with valuable information that you can use to tailor your approach during interviews.
✨Tip Number 4
Stay updated on the latest trends and technologies in IT support. Showing that you are proactive about learning and adapting to new tools can set you apart from other candidates and demonstrate your commitment to the field.
We think you need these skills to ace HELP DESK REP
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Help Desk Representative. Highlight your experience in customer support, technical troubleshooting, and any relevant certifications like A+ or MCP in your application.
Tailor Your CV: Make sure your CV reflects your experience with Windows operating systems and help desk support. Use specific examples of how you've resolved technical issues and improved customer satisfaction in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention your familiarity with standard operating procedures and your ability to follow documentation accurately.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Global Channel Management, Inc.
✨Know Your Technical Stuff
Make sure you're well-versed in the Windows 2000 Server operating system and have a solid understanding of desktop troubleshooting. Brush up on your knowledge of re-imaging desktops and any relevant certifications like A+ or MCP, as these will likely come up during the interview.
✨Demonstrate Customer Service Skills
As a Help Desk Rep, you'll be the first point of contact for customers. Prepare to discuss how you've handled difficult customer interactions in the past. Highlight your ability to remain calm under pressure and your commitment to achieving high customer satisfaction levels.
✨Familiarise Yourself with Standard Operating Procedures
Understand the importance of following document blueprints and standard operating procedures. Be ready to explain how you ensure accurate logging of calls and how this contributes to efficient problem resolution.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about their team dynamics, the tools they use, and how they measure success in the Help Desk role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
