At a Glance
- Tasks: Support students by identifying and resolving their learning barriers.
- Company: GBS is a leading higher education provider with campuses across the UK.
- Benefits: Enjoy 25 days leave, flexible benefits, and a performance bonus.
- Other info: This role is on-site in Manchester and not eligible for sponsorship.
- Why this job: Make a real impact on students' lives in a collaborative and inspiring environment.
- Qualifications: Degree level education or equivalent experience in customer service roles required.
The predicted salary is between 36000 - 60000 € per year.
Department:Retention
Location: Manchester(On-site)
About Us:GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision:Changing lives through education.
What We Do:You will be responsible in maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them.
About the Role:
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage
- Assist with the collection of operational data, and to proactively work to improve KPI performance
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values
About you:
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role
- Strong communication skills both in writing, over the phone and in person
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What We Offer:
- 25 days annual leave, plus 8 public holidays
- 1 day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
Employee Testimonial:
\"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference.\" (Steffi Korsah - Non-Academic Staff)
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
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#J-18808-LjbffrStudent Retention Officer - Manchester employer: Global Banking School
At GBS, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment in Manchester. Our commitment to employee growth is reflected in our generous benefits package, including 25 days of annual leave, tuition reimbursement, and a culture that prioritises continuous improvement and collaboration. Join us in making a meaningful impact on students' lives while enjoying a workplace where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention Officer - Manchester
✨Tip Number 1
Familiarise yourself with GBS's mission and values. Understanding how they aim to change lives through education will help you align your approach when discussing your passion for student support during interviews.
✨Tip Number 2
Prepare examples of how you've successfully built relationships in previous roles. Highlighting your ability to connect with students and resolve their issues will demonstrate your suitability for the Student Retention Officer position.
✨Tip Number 3
Research common barriers to learning that students face in higher education. Being knowledgeable about these challenges will allow you to discuss proactive strategies you could implement to support students effectively.
✨Tip Number 4
Showcase your adaptability by preparing to discuss how you've thrived in busy operational environments. This role requires flexibility, so sharing relevant experiences will highlight your capability to manage multiple priorities.
We think you need these skills to ace Student Retention Officer - Manchester
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and requirements of the Student Retention Officer position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for education and your commitment to student success. Use specific examples from your past experiences to demonstrate your ability to build relationships and resolve issues effectively.
Highlight Relevant Skills:In your CV, emphasise your strong communication skills, ability to work in a team, and proficiency in data management systems. Provide concrete examples of how you've successfully supported students or customers in previous roles.
Proofread Your Application:Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Global Banking School
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Student Retention Officer. Familiarise yourself with how to build strong relationships with students and identify their barriers to learning, as this will be crucial in your interview.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that demonstrate your ability to communicate effectively in writing, over the phone, and in person. Think of situations where you successfully resolved issues through clear communication.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've proactively identified and resolved issues in previous roles. Highlight your ability to develop bespoke plans to support individuals, as this aligns with the expectations of the position.
✨Familiarise Yourself with GBS Values
Research GBS's mission and values, particularly their commitment to changing lives through education. Be prepared to discuss how your personal values align with theirs and how you can contribute to their culture of continuous improvement.
