At a Glance
- Tasks: Support students by identifying and resolving their learning barriers.
- Company: GBS is a leading higher education provider with campuses across the UK.
- Benefits: Enjoy 25 days leave, flexible benefits, and a performance bonus.
- Other info: This role is on-site in Manchester and not eligible for sponsorship.
- Why this job: Make a real impact on students' lives in a collaborative and inspiring environment.
- Qualifications: Degree level education or equivalent experience in customer service roles required.
The predicted salary is between 36000 - 60000 £ per year.
Department:Retention
Location: Manchester(On-site)
About Us:GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision:Changing lives through education.
What We Do:You will be responsible in maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them.
About the Role:
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage
- Assist with the collection of operational data, and to proactively work to improve KPI performance
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values
About you:
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role
- Strong communication skills both in writing, over the phone and in person
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What We Offer:
- 25 days annual leave, plus 8 public holidays
- 1 day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
Employee Testimonial:
\"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference.\" (Steffi Korsah - Non-Academic Staff)
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
#Indeedjuly
#Li-onsite
#J-18808-LjbffrStudent Retention Officer - Manchester employer: Global Banking School
At GBS, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment in Manchester. Our commitment to employee growth is reflected in our generous benefits package, including 25 days of annual leave, tuition reimbursement, and a culture that prioritises continuous improvement and collaboration. Join us in making a meaningful impact on students' lives while enjoying a workplace where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention Officer - Manchester
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like Global Banking School just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at Global Banking School. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Student Retention Officer - Manchester
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Student Retention Officer - Manchester role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At Global Banking School, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at Global Banking School
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at Global Banking School, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At Global Banking School, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
