At a Glance
- Tasks: Support students by identifying and resolving their learning barriers through strong relationships.
- Company: GBS is a leading higher education provider with campuses across the UK, dedicated to changing lives through education.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a rewarding workplace culture.
- Other info: This role is on-site in Leeds and not eligible for sponsorship.
- Why this job: Join a collaborative team focused on making a real difference in students' lives.
- Qualifications: Degree level education or equivalent experience in customer service; strong communication skills required.
The predicted salary is between 30000 - 42000 € per year.
Department:Retention
Location: Leeds(On-site)
About Us:GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision:Changing lives through education.
What We Do:You will be responsible in maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them.
About the Role:
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage
- Assist with the collection of operational data, and to proactively work to improve KPI performance
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values
About you:
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role
- Strong communication skills both in writing, over the phone and in person
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What We Offer:
- 25 days annual leave, plus 8 public holidays
- 1 day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
Employee Testimonial:
\"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference.\" (Steffi Korsah - Non-Academic Staff)
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
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#J-18808-LjbffrStudent Retention Officer - Leeds employer: Global Banking School
GBS is an exceptional employer located in Leeds, dedicated to changing lives through education. With a strong focus on student success, the company fosters a collaborative and inspiring work culture where every team member plays a vital role in supporting students. Employees benefit from generous annual leave, a workplace pension scheme, and various professional development opportunities, making GBS a rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention Officer - Leeds
✨Tip Number 1
Familiarise yourself with GBS's mission and values. Understanding how they aim to change lives through education will help you align your approach when discussing your passion for student support during interviews.
✨Tip Number 2
Prepare examples of how you've successfully built relationships in previous roles. Highlighting your ability to connect with students and resolve their issues will demonstrate your suitability for the Student Retention Officer position.
✨Tip Number 3
Research common barriers to learning that students face in higher education. Being knowledgeable about these challenges will allow you to discuss proactive strategies you could implement to support students effectively.
✨Tip Number 4
Showcase your adaptability by preparing to discuss how you've thrived in busy operational environments. This will reassure the hiring team that you can handle the dynamic nature of the role while maintaining a focus on student success.
We think you need these skills to ace Student Retention Officer - Leeds
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Student Retention Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in customer service or operational roles. Provide specific examples of how you've successfully built relationships and resolved issues for students or clients.
Showcase Communication Skills:Since strong communication skills are essential for this role, ensure your application reflects your ability to communicate effectively in writing. Use clear and concise language, and consider including examples of your written communication in your CV.
Demonstrate Passion for Education:Convey your enthusiasm for supporting students and improving their educational experience. Share any personal stories or motivations that illustrate your commitment to helping others succeed in their studies.
How to prepare for a job interview at Global Banking School
✨Show Your Passion for Education
Make sure to express your enthusiasm for helping students succeed. Share any personal experiences or stories that highlight your commitment to education and student support.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities. Practice articulating your thoughts clearly and concisely, as well as how you would handle various communication methods with students.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Student Retention Officer. Be ready to discuss how you would proactively identify and resolve issues that students may face in their learning journey.
✨Highlight Team Collaboration
Emphasise your ability to work well within a team. Provide examples of how you've successfully collaborated with others in previous roles to achieve common goals, especially in a busy operational environment.
