At a Glance
- Tasks: Lead a team of tutors to support student success and enhance their academic experience.
- Company: Dynamic education provider committed to changing lives through education.
- Benefits: Generous annual leave, pension scheme, tuition reimbursement, and flexible perks.
- Other info: Join a diverse team focused on professional growth and inclusivity.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Experience in academic support, strong communication skills, and a Bachelor's degree.
The predicted salary is between 31500 - 38500 £ per year.
Department: Student Support
Location: London (West or East) (On-Site)
Type of Contract: Full Time / permanent
Salary: £38,000
What We Do: Our Student Support Department ensures that all our students have the relevant resources, guidance and support to achieve their academic goal in GBS. By providing holistic support and tailored advice, we contribute to a thriving academic environment.
Our Vision: Changing Lives through Education
The Role: Senior Student Success Tutors (SSSTs) directly manage Student Success Tutors (SSTs) and ensure high quality delivery of timely student services across academic levels. To ensure that SST provide the highest levels of pastoral, learning and IT support to students, inside and outside of the classroom. This role is not eligible for visa sponsorship!
About the role:
- To line manage SST's in their duties to support student success
- Collaborate with the Faculty Manager to ensure SSTs are scheduled for the appropriate ratio of in-class support sessions and individual Moodle appointments
- Timely completion of complex team queries, such as assessment submissions, action logs, withdrawals and authorised absences
- Collaborating with the Associate Dean - Student Success who has dotted line management (direct or indirect), to support and advance student success initiatives
- Respond to complex student concerns in timely manner and check shared data and live trackers are updated and accurate
- To collaborate with GBS colleagues on workshops, events, career fairs, and other student events, to enhance the student experience
About You:
- Experience of directing and overseeing academic student support functions and coaching with a strong sense of service delivery and a customer/student focused approach
- Bachelor's degree
- Proficiency in MS Office applications such as Excel, Word, Outlook Mail.
- Experience of working in a widening participation environment
- Ability to work independently and supervise as part of a team.
- Effective supervisory and people skills (active listening, excellent written & verbal communication and line management skills) with remarkable organisational and conflict management skills
- Ability to supervise the handling of sensitive and personal information with tact and confidentiality and use initiative and judgement to resolve line management matters.
- Maintain working relationships with appropriate boundaries
- Ability to be flexible to work days, evenings and weekends as required.
Desirable:
- Evidence of a professional approach in a student or customer focused service
- Be committed to working as part of a team, be responsive to changing student and business needs
- Evidence of a proactive outlook to work in an agile environment, and work under pressure to meet deadlines
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
About Us: GEDU Global Education is a dynamic and innovative group of education providers. Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.
Senior Student Success Tutor (OBU) - London employer: Global Banking School
As a Lecturer in Computing at our esteemed institution in London, you will join a vibrant academic community dedicated to fostering innovation and excellence in education. We offer competitive salaries, professional development opportunities, and a collaborative work culture that encourages creativity and growth, making it an ideal environment for those passionate about shaping the future of technology education.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Student Success Tutor (OBU) - London
✨Dive into Digital Learning Communities
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We think you need these skills to ace Senior Student Success Tutor (OBU) - London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Global Banking School, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
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Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Global Banking School and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Global Banking School
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Global Banking School might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Global Banking School.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
