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- Tasks: Support student retention and progress through engagement and monitoring activities.
- Company: Join GBS, a leader in higher education focused on student success and community impact.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Make a real difference in students' lives while working in a supportive and dynamic team.
- Qualifications: Degree level education with experience in higher education and strong communication skills required.
- Other info: Commitment to health, safety, and environmental responsibilities is essential.
The predicted salary is between 36000 - 60000 £ per year.
ROLE PURPOSE: The purpose of this role is to ensure as many students as possible towards retention and progress from level to level, a key element of student success at GBS. Your key task will be to work under the direction of the Head of Student Retention, and the Retention Managers in collaboration with the Student Success Tutors and relevant academic staff to help re-engage students in their studies.
This role is not for eligible sponsorship!
ROLE AND RESPONSIBILITIES:
Work on your allocated learners as an RO
Monitor the 8 RO assigned onboarding and training and ensuring that the activities towards Retention, achievement and progression are closely monitored as per the KPI.
Be their first point of contact for the day-to-day activities.
Work closely with the Retention Managers and ensure that the tasks assigned by them are closely monitored within your team.
Improve campus attendance.
Monitor SST performance towards attendance, engagement, and WD.
Coordinate and ensure that the SST are making the required Calls as per the audit of the call Log of five 9 and ensuring that the engagement is above 95%
Coordinate absence of annual leave for the assigned SST team members
Ensuring the SST maintaining the transcripts, are Up-To-Date within the allocated cohorts. Senior RO Update for the week for the assigned RO in weekly reports :
Daily attendance checks as per the timetable and identification of action taken to improve attendance for groups less than 65% attendance.
Identification of risk groups and risk learners below 50%
LA for the above learners who have missed for 3 weeks.
PBI report weekly.
4-6 weeks assurance that all are sent to the RM by the end of the 4th week and help towards completing the process by 5th week and no pending activities for 6th week.
Ensure that the WD are counter checked by the SRO before sent to RM.
Making sure that the information on Thesis is correct for the week one to 4 weeks, with special reference to the comments and the dates., the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
Indeedfebruary
Educated to degree level or equivalent with knowledge of safeguarding legislation and best practice, you will have previous experience of working with students in higher education, specifically with mature students.
You will have strong communication skills and an ability to adapt messages for a diverse audience in an inclusive and accessible way.
You’ll be able to plan and prioritise effectively to achieve objectives, work collaboratively in a team and build and maintain positive relationships with students.
High level of computer literacy and proficiency in Microsoft Office.
Attention to detail is a must as well as strong organizational skills.
OTHER INFORMATION
The candidate will also be expected to demonstrate their commitment
Senior Student Retention Officer - Manchester employer: Global Banking School
Contact Detail:
Global Banking School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Student Retention Officer - Manchester
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) related to student retention and engagement. Understanding these metrics will help you demonstrate your ability to monitor and improve student success effectively during the interview.
✨Tip Number 2
Highlight any previous experience you have working with mature students or in higher education settings. Be prepared to share specific examples of how you've successfully engaged and supported students in their academic journey.
✨Tip Number 3
Showcase your strong communication skills by preparing to discuss how you adapt your messaging for diverse audiences. Think of examples where you've successfully communicated complex information in an accessible way.
✨Tip Number 4
Demonstrate your organizational skills by discussing how you prioritize tasks and manage multiple responsibilities. Be ready to provide examples of how you've effectively coordinated activities to achieve objectives in a team setting.
We think you need these skills to ace Senior Student Retention Officer - Manchester
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Student Retention Officer position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your experience in student retention, communication skills, and ability to work with diverse groups. Use specific examples that demonstrate your achievements in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for student success and retention. Mention your understanding of the challenges faced by mature students and how you can contribute to improving their engagement and attendance.
Highlight Relevant Experience: In your application, focus on any previous roles where you worked directly with students, particularly in higher education. Discuss your familiarity with safeguarding legislation and your ability to adapt communication for diverse audiences.
How to prepare for a job interview at Global Banking School
✨Understand the Role and Responsibilities
Make sure you thoroughly understand the key tasks outlined in the job description. Be prepared to discuss how your previous experience aligns with the responsibilities of monitoring student retention, improving attendance, and collaborating with various teams.
✨Showcase Your Communication Skills
Since strong communication skills are essential for this role, think of examples where you've successfully adapted your messages for diverse audiences. Be ready to demonstrate how you can engage with students effectively.
✨Highlight Your Organizational Skills
Attention to detail and strong organizational skills are crucial. Prepare to discuss specific instances where you've managed multiple tasks or projects simultaneously, ensuring that nothing fell through the cracks.
✨Demonstrate Your Commitment to Student Success
This role is all about supporting students in their educational journey. Be prepared to share your passion for student success and any relevant experiences that showcase your dedication to helping students progress and achieve their goals.
