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- Tasks: Support student retention and progress through engagement and monitoring activities.
- Company: Join GBS, a leader in fostering student success and community impact.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Make a real difference in students' lives while working in a supportive team culture.
- Qualifications: Degree level education with experience in higher education and strong communication skills required.
- Other info: Commitment to health, safety, and environmental responsibilities is essential.
The predicted salary is between 36000 - 60000 £ per year.
ROLE PURPOSE: The purpose of this role is to ensure as many students as possible towards retention and progress from level to level, a key element of student success at GBS. Your key task will be to work under the direction of the Head of Student Retention, and the Retention Managers in collaboration with the Student Success Tutors and relevant academic staff to help re-engage students in their studies.
This role is not for eligible sponsorship!
ROLE AND RESPONSIBILITIES:
Work on your allocated learners as an RO
Monitor the 8 RO assigned onboarding and training and ensuring that the activities towards Retention, achievement and progression are closely monitored as per the KPI.
Be their first point of contact for the day-to-day activities.
Work closely with the Retention Managers and ensure that the tasks assigned by them are closely monitored within your team.
Improve campus attendance.
Monitor SST performance towards attendance, engagement, and WD.
Coordinate and ensure that the SST are making the required Calls as per the audit of the call Log of five 9 and ensuring that the engagement is above 95%
Coordinate absence of annual leave for the assigned SST team members
Ensuring the SST maintaining the transcripts, are Up-To-Date within the allocated cohorts. Senior RO Update for the week for the assigned RO in weekly reports :
Daily attendance checks as per the timetable and identification of action taken to improve attendance for groups less than 65% attendance.
Identification of risk groups and risk learners below 50%
LA for the above learners who have missed for 3 weeks.
PBI report weekly.
4-6 weeks assurance that all are sent to the RM by the end of the 4th week and help towards completing the process by 5th week and no pending activities for 6th week.
Ensure that the WD are counter checked by the SRO before sent to RM.
Making sure that the information on Thesis is correct for the week one to 4 weeks, with special reference to the comments and the dates., the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
Indeedfebruary
Educated to degree level or equivalent with knowledge of safeguarding legislation and best practice, you will have previous experience of working with students in higher education, specifically with mature students.
You will have strong communication skills and an ability to adapt messages for a diverse audience in an inclusive and accessible way.
You’ll be able to plan and prioritise effectively to achieve objectives, work collaboratively in a team and build and maintain positive relationships with students.
High level of computer literacy and proficiency in Microsoft Office.
Attention to detail is a must as well as strong organizational skills.
OTHER INFORMATION
The candidate will also be expected to demonstrate their commitment
Senior Student Retention Officer - Birmingham employer: Global Banking School
Contact Detail:
Global Banking School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Student Retention Officer - Birmingham
✨Tip Number 1
Familiarize yourself with the specific challenges faced by mature students in higher education. Understanding their unique needs will help you demonstrate your ability to engage and support them effectively during the interview.
✨Tip Number 2
Highlight any previous experience you have in student retention or engagement roles. Be prepared to discuss specific strategies you've implemented that led to improved attendance or student success, as this will show your capability in the role.
✨Tip Number 3
Prepare examples of how you've successfully collaborated with academic staff or other teams in the past. This will showcase your teamwork skills and your ability to build positive relationships, which are crucial for this position.
✨Tip Number 4
Demonstrate your proficiency in Microsoft Office by being ready to discuss how you've used these tools to manage data or reports in previous roles. This will reinforce your organizational skills and attention to detail, both of which are essential for the job.
We think you need these skills to ace Senior Student Retention Officer - Birmingham
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Student Retention Officer position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect your relevant experience in student retention and support. Emphasize your communication skills, organizational abilities, and any previous work with mature students in higher education.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for student success and retention. Use specific examples from your past experiences that demonstrate your ability to engage and support students effectively.
Highlight Relevant Skills: In your application, make sure to highlight your proficiency in Microsoft Office and your attention to detail. Mention any experience you have with monitoring attendance or working collaboratively in a team setting.
How to prepare for a job interview at Global Banking School
✨Show Your Understanding of Student Retention
Make sure to demonstrate your knowledge about student retention strategies and how they impact student success. Be prepared to discuss specific methods you've used in the past to engage students and improve their attendance.
✨Highlight Your Communication Skills
Since this role requires strong communication skills, be ready to provide examples of how you've effectively communicated with diverse groups. Discuss any experience you have in adapting your messages for different audiences, especially mature students.
✨Emphasize Team Collaboration
This position involves working closely with various teams, so highlight your ability to collaborate effectively. Share examples of successful teamwork and how you contributed to achieving common goals, particularly in an educational setting.
✨Demonstrate Organizational Skills
Attention to detail and strong organizational skills are crucial for this role. Prepare to discuss how you prioritize tasks and manage multiple responsibilities, especially in monitoring student progress and attendance.
