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- Tasks: Support faculty and students with administration tasks, ensuring timely processing of information.
- Company: GBS is a dynamic higher education provider with campuses across the UK, dedicated to changing lives through education.
- Benefits: Enjoy 25 days annual leave, flexible working options, and perks like tuition reimbursement and wellness programmes.
- Other info: This role requires flexibility for shifts, including evenings and weekends.
- Why this job: Join a collaborative team focused on student success and make a real impact in education.
- Qualifications: A Bachelor's degree and experience in administration are essential; strong communication skills are a must.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Department: Student Support
Location: Manchester (On-site)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing lives through education.
What We Do: Faculty Administration Officers (FAO) are required to ensure faculty and student administration is consistently completed on time with clerical records accurately maintained. You will efficiently process student information and data, prepare documentation for meetings and carry out other general administrative functions for the faculty.
You will be required to work 40 hours per week. We provide day, evening and weekend classes. Therefore, your shifts can fall across these periods.
About the Role
- Use GBS systems and processes to complete student administration effectively to increase student outcomes within the faculty.
- Complete timely and accurate general faculty administration with indirect resolution to student queries or issues. For example, contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back, so data is accurate.
- Successfully action student requests, distribute students timetables and academic calendars, and complete assignment extensions on Moodle to help students with workload management and life organisational skills.
- Provide general administration support and advice for the faculty by effectively dealing with student enquiries and using a triage approach for complex enquiries.
- Collaborate in unison with Faculty colleagues, retention, welfare, and academic services to provide information and act on information provided to further support student engagement.
About you
- Experience in working in administration services
- Experience of working in a widening participation environment, where English is not the primary language
- Bachelor’s degree
- Effective administration, organisational and conflict management skills
- Have excellent administration and communication skills (verbal and written).
- Be committed to working as part of a team and be able to work under pressure and to deadlines
- Ability to be flexible to work days, evenings and weekends as required.
DESIRABLE
- Experience in working in administration in FE/HE
- Experience in working in administration
- Excellent ability to process administrative queries with a student focused service approach
- Have a proactive outlook to work
What We Offer
- 25 days annual leave, plus 8 public holidays
- 1 day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
Employee Testimonial
“What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference.” (Steffi Korsah – Non-Academic Staff)
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
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Faculty Administration Officer - Manchester employer: Global Banking School
Contact Detail:
Global Banking School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Faculty Administration Officer - Manchester
✨Tip Number 1
Familiarise yourself with GBS's systems and processes before your interview. Understanding how they manage student administration will show your commitment and readiness to hit the ground running.
✨Tip Number 2
Highlight any experience you have in a widening participation environment, especially if you've worked with non-native English speakers. This will demonstrate your ability to connect with a diverse student body.
✨Tip Number 3
Prepare examples of how you've successfully managed administrative tasks under pressure. Being able to share specific instances will showcase your organisational skills and ability to meet deadlines.
✨Tip Number 4
Emphasise your teamwork skills during discussions. GBS values collaboration, so sharing experiences where you've worked effectively within a team will resonate well with the hiring managers.
We think you need these skills to ace Faculty Administration Officer - Manchester
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Faculty Administration Officer position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: Emphasise any previous administrative experience, especially in a higher education context or in environments where English is not the primary language. Use specific examples to demonstrate your skills in administration, organisation, and conflict management.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for education and your commitment to supporting students. Mention how your values align with GBS's vision of changing lives through education and provide examples of how you can contribute to their mission.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial for an administrative role.
How to prepare for a job interview at Global Banking School
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Faculty Administration Officer. Be prepared to discuss how your previous experience aligns with the tasks mentioned, such as processing student information and maintaining clerical records.
✨Showcase Your Communication Skills
Since the role requires excellent verbal and written communication skills, be ready to demonstrate these during the interview. You might be asked to explain complex information clearly, so practice articulating your thoughts on administrative processes and student support.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and conflict management skills. Prepare examples from your past experiences where you successfully handled student queries or administrative challenges, highlighting your proactive approach and teamwork.
✨Emphasise Flexibility and Teamwork
The job requires flexibility in working hours and collaboration with various teams. Be ready to discuss your availability for evening and weekend shifts, and provide examples of how you've worked effectively within a team to achieve common goals.