At a Glance
- Tasks: Manage student administration and support faculty operations to enhance student success.
- Company: GBS, a leading higher education provider with a focus on positive student outcomes.
- Benefits: 25 days annual leave, flexible benefits, and tuition reimbursement for career development.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Join a collaborative team dedicated to making a real difference in students' lives.
- Qualifications: Experience in administration, strong communication skills, and a proactive approach.
The predicted salary is between 28800 - 43200 € per year.
About Us
GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision
Changing lives through education.
What We Do
Faculty Administration Officers (FAO) are required to ensure faculty and student administration is consistently completed on time with clerical records accurately maintained. You will efficiently process student information and data, prepare documentation for meetings and carry out other general administrative functions for the faculty.
You will be required to work 40 hours per week. We provide day, evening and weekend classes. Therefore, your shifts can fall across these periods.
About the Role
- Use GBS systems and processes to complete student administration effectively to increase student outcomes within the faculty.
- Complete timely and accurate general faculty administration with indirect resolution to student queries or issues. For example, contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back, so data is accurate.
- Successfully action student requests, distribute students timetables and academic calendars, and complete assignment extensions on Moodle to help students with workload management and life organisational skills
- Provide general administration support and advice for the faculty by effectively dealing with student enquiries and using a triage approach for complex enquiries.
- Collaborate in unison with Faculty colleagues, retention, welfare, and academic services to provide information and act on information provided to further support student engagement
About You
- Experience in working in administration services
- Experience of working in a widening participation environment, where English is not the primary language
- Bachelor’s degree
- Effective administration, organisational and conflict management skills
- Have excellent administration and communication skills (verbal and written).
- Be committed to working as part of a team and be able to work under pressure and to deadlines
- Ability to be flexible to work days, evenings and weekends as required.
Desirable
- Experience in working in administration in FE/HE
- Experience in working in administration
- Excellent ability to process administrative queries with a student focused service approach
- Have a proactive outlook to work
What We Offer
- 25 days annual leave, plus 8 public holidays
- 1 day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
Employee Testimonial
What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference.\" (Steffi Korsah - Non-Academic Staff)
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
#Indeedoctober
#Li-onsite
Faculty Administration Officer - Birmingham employer: Global Banking School
GBS is an exceptional employer that prioritises the growth and success of its employees while fostering a collaborative and inclusive work culture. With generous benefits such as 25 days of annual leave, flexible working options, and a commitment to professional development through tuition reimbursement, GBS empowers its Faculty Administration Officers in Birmingham to make a meaningful impact on students' lives. The supportive environment and focus on positive outcomes create a rewarding workplace for those dedicated to education.
StudySmarter Expert Advice🤫
We think this is how you could land Faculty Administration Officer - Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former Faculty Administration Officers on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and student support. Think about how your skills align with GBS's mission of changing lives through education. We want to see your passion for helping students succeed!
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed multiple tasks or resolved conflicts in previous roles. This will demonstrate your ability to handle the fast-paced environment at GBS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the GBS team. Let’s get you that interview!
We think you need these skills to ace Faculty Administration Officer - Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Faculty Administration Officer role. Highlight your relevant experience in administration and any specific skills that match the job description. We want to see how you can contribute to our mission of changing lives through education!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values. Remember, we love seeing genuine enthusiasm for helping students succeed.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team at GBS!
How to prepare for a job interview at Global Banking School
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Faculty Administration Officer role. Familiarise yourself with the specific responsibilities mentioned in the job description, like processing student information and maintaining clerical records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in previous positions. Think about times when you resolved conflicts or handled complex enquiries. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Team Spirit
Collaboration is crucial at GBS, so be ready to discuss how you've worked as part of a team in the past. Share specific instances where you contributed to a group effort, especially in an educational or administrative context. This will highlight your ability to work well with others and support student engagement.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the faculty's goals, challenges, or the team dynamics. This not only shows your interest but also helps you gauge if the environment aligns with your values and work style. Plus, it gives you a chance to engage in a meaningful conversation!
