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- Tasks: Help students solve their problems and enhance their experience at GBS.
- Company: GBS is a leading higher education provider with campuses across the UK.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: This role is not eligible for visa sponsorship.
- Why this job: Join a culture of growth and mentorship while making a real impact on students' lives.
- Qualifications: Degree or equivalent, strong communication skills, and problem-solving abilities required.
The predicted salary is between 30000 - 42000 £ per year.
Department:BIU & Customer Services
Location: East London -Stratford
Type of Contract:Permanent
About Us:GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision:Changing Lives through Education
The Role:The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved.
This role is not eligible for visa sponsorship!
What the role involves:
- Providing high quality student administration and \’one-stop shop\’ student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
- Respond with speed and accuracy to email, phone, and in-person enquiries.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
— Barbara Vargas(Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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Customer Service Officer - Stratford employer: Global Banking School
Contact Detail:
Global Banking School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - Stratford
✨Tip Number 1
Familiarise yourself with GBS's mission and values, especially their commitment to changing lives through education. This will help you align your responses during interviews and demonstrate that you're genuinely interested in contributing to their vision.
✨Tip Number 2
Brush up on your problem-solving skills, as this role requires you to handle customer issues from start to finish. Consider practising common customer service scenarios to showcase your ability to think on your feet during the interview.
✨Tip Number 3
Highlight your experience with diverse backgrounds in your conversations. Since the role involves engaging with students from various cultures, sharing examples of how you've successfully communicated with diverse groups can set you apart.
✨Tip Number 4
Be prepared to discuss your organisational skills and how you manage competing demands. Think of specific examples where you've prioritised tasks effectively, as this is crucial for meeting deadlines in a busy customer service environment.
We think you need these skills to ace Customer Service Officer - Stratford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Officer position. Tailor your application to highlight how your skills and experiences align with what GBS is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving abilities and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Provide specific examples of how your interpersonal and communication skills have helped you succeed in previous roles, especially in diverse environments.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Customer Service Officer role.
How to prepare for a job interview at Global Banking School
✨Research GBS and Its Values
Before your interview, take some time to understand GBS's mission and values. Familiarise yourself with their commitment to changing lives through education and how they support students. This will help you align your answers with their ethos during the interview.
✨Demonstrate Your Communication Skills
As a Customer Service Officer, strong communication is key. Prepare examples of how you've effectively communicated with diverse groups in the past. Be ready to showcase your ability to engage with students and staff clearly and professionally.
✨Showcase Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or provided exceptional customer service. Highlight your analytical skills and how you follow up on problems to ensure they are fully resolved, as this is crucial for the role.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle real-life scenarios. Practice responses to common customer service situations, focusing on your approach to prioritising tasks, managing competing demands, and maintaining attention to detail.