Student Success Tutors in Birmingham

Student Success Tutors (SSTs) provide direct support for assigned students/groups with student meetings, proactive holistic support, and coaching of students. You will also provide indirect support for assigned students/groups via email, phone, and tracking of student academic performance with Faculty Manager as required.

To collaborate within the faculty and across departments to triage student problems and direct them to specialist services, enabling GBS colleagues to ensure an excellent experience for all students is delivered throughout their learning journey. You will help students through their learning journey and on to enhanced life opportunities, benefiting themselves, their families, communities, and society more broadly.

You will be required to work 40 hours per week. We provide day, evening, and weekend classes. Therefore, your shifts can fall across these periods and there will be an expectation to work afternoons, evenings, and weekends.

What the role involves:

• Support students in and outside of the classroom to increase student outcomes (attendance, submission rates, MEQ completion rates, and student satisfaction).
• Have excellent working knowledge of GBS policies and procedures and academic regulations/extenuating circumstances for the assigned partnership.
• Be proactive in identifying and supporting students who may be at risk. This will include finding students before or after class, calling students, and following up with students once support/initiatives are put in place.
• Support students with workload management and life organisational skills.
• Contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back.
• Guide and signpost students towards further support as necessary.
• Follow up a student case with colleagues and the student to ensure relevant support is in place.

Experience:

• Experience of working in FE/HE and in academic coaching.
• Experience of working in a widening participation environment or experience as a teaching assistant.
• Bachelor's degree.
• Effective people, organisational, and conflict management skills.
• Ability to be flexible to work days, evenings, and weekends as required.

Desirable:

• Evidence of performance to the highest standards of professionalism within a student-focused service approach.
• Excellent communication skills (verbal and written).
• Committed team player and able to work under pressure to tight timelines.
• Demonstrate a proactive outlook to work.

Benefits & Perks:

• 1-day extra leave per year of service, up to a maximum of 5 days.
• Workplace pension scheme.
• Tuition reimbursement for career development courses.
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme, and much more.
• Perks@Work discounts platform, wellbeing centre, and much more.
• Reward and recognition programme.
• £500 award employee referral scheme.
• Discretionary annual performance bonus.